X2 Inhouse Helpdesk Team Leader

2 weeks ago

Cape Town, Western Cape, South Africa Sanlam Full time

About Sanlam Corporate:

  • Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success by embracing diversity and growing our talent. We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity. We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth and live with confidence.
  • We tap into over 100 years of expertise to provide costeffective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and bestinclass people, innovative products and proven processes all designed to help people live a better life tomorrow.

Overall purpose of the role:

  • As the Inhouse Helpdesk team leader, your role is pivotal in ensuring the smooth operation of the Inhouse Healthcare team at Simeka Health. You will be responsible for managing and supervising all aspects of the team's activities, from resolving escalations to providing support and guidance to team members. Your leadership will play a key role in maintaining high standards of service delivery, fostering a collaborative team environment, and ensuring that all operational processes are efficient and effective. By leveraging your expertise and experience, you will contribute to the success and growth of the Inhouse Healthcare team, ultimately making a positive impact on the overall healthcare services provided by Simeka Health.

Key Responsibilities:

  • Supervision and monitoring of advice and Intermediary services.
  • Addressing escalations and complaints.
  • Establishing an efficient administrative channel between clients and service providers.
  • Communicating with clients in a professional manner, both in writing and verbally.
  • Providing advice when required, monitoring retention and crossselling to existing clients
  • Medical Schemes/Gap Cover/Primary Healthcare Insurance.

Key Responsibilities (contiouse)

  • Compiling monthly Management and Broker Tools reports
  • Managing incoming calls, group inboxes, logging queries and SRS requests.
  • Monitoring claims and queries on the CRM within specified turnaround times.
  • Offering ongoing training on processes and the CRM to align with business procedures.
  • Ensuring compliance requirements and service level commitments are met.
  • Cultivating relationships with Medical Schemes and Providers.
  • Overseeing communication and the yearend advice process for Individual clients.
  • Assisting with communication/campaigns to Individual clients.
  • Supervision of Associate Healthcare Consultants.
  • Providing training to the Centralized Service Centre as needed.

Qualification and Experience:

  • Industry related Degree or Diploma (NQF level 5)


 Regulatory Examination RE

 Regulatory Examination RE1 is advantageous.

  • Full Accreditation with the Council for Medical Schemes (not under supervision)
years' experience within the Healthcare environment
years Management / Team Leader / Call Centre experience in the healthcare environment

  • Experience in healthcare training advantageous.

Knowledge and Skills:

  • Working knowledge of operational processes.
  • Healthcare administration systems
  • Proven ability to lead a team.

Core Competencies:

-
Cultiva
tes Innovation by creating new and better ways for the organization to be successful.

-
Client Focus:

  • Building strong customer relationships and delivering customercentric solutions.
-
Drives Results:

  • Consistently achieving results, even under tough circumstances.
-
Collaborates:

  • Building partnerships and working collaboratively with others to meet shared objectives.
-
Resilience:

  • Rebounding from setbacks and adversity when facing difficult situations.

Personal Qualities:

-
Organisational Savvy
  • Maneuvering comfortably through complex policy, process and people related organizational dynamics.

-
Manages Complexity
  • Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

-
Drives Engagement
  • Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.

Turnaround timeOur commitment to transformation**- The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of t

  • IT Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Fempower Personnel Full time

    Purpose of the roleManaging the day to day IT operation 24/7, ensuring Client SLA's are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the set maximum target and be a role model and set an example for the organisation's desired...

  • IT Helpdesk Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:You Bring: Diploma or Degree in Computer Systems (advantageous). At least 3 years' experience in supervising or team lead within a service desk/help desk environment, infrastructure remote support. Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous). Microsoft Systems Engineer (MCSE) (advantageous)....

  • Senior Inhouse Controller

    2 weeks ago

    Cape Town, Western Cape, South Africa Aramex Full time

    Key Responsibilities: Physical work involved i.e. Delivering and collection of shipments within around theclient site, loading of shipment Daily running of both the Operational and Admin responsibilities of the Inhouse site Generating waybills on ACI Online for all shipment Managing of client rollouts Responsible for all the staff working at the Inhouse...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Blue Desk Recruitment Full time

    My client makes moving anything, anywhere, easier, more affordable and greener. With Over 8 million customers across the UK and Europe since their launch over a decade ago, they are proud to be known as the largest, fastest growing tech company in the logistics industry.They have continuously celebrated exciting growth, a key highlight being a large...

  • HR Helpdesk Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Heineken Full time

    We Go Places How about you?Immediate Superior: HR Helpdesk Team LeaderLocation: Western CapeFunction: Shared ServicesType of Contract: PermanentReference Number: 97533Closing Date: 27/11/2023KEY RESPONSIBILITIES Operating at optimum performance levels, ensuring that an effective and efficient service is provided to internal clients enquiring through the...

  • Team Leader: Ldr

    2 weeks ago

    Cape Town, Western Cape, South Africa Syntell Full time

    VACANCY:TEAM LEADER:LDRContract Type: PermanentLocation: Cape TownReporting Line:National Operations Manager:LDR To Supervise and ensure various administrative, clerical tasks and License renewals processing are done. Manage the flow of daytoday operations. Confirm Vehicle details Create submission batches Verify batches from license departments Create...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa AnyVan Ltd Full time

    AnyVan makes moving anything, anywhere easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we're proud to be known as the largest, fastest growing tech company in the logistics industry.Like many popular marketplaces, we're asset light - i.e., we don't own any vehicles...

  • IT Team Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Jenrec Pty Ltd Full time

    Technical Competency Requirements Degree in a relevant discipline or other equivalent tertiary qualification or equivalent relevant work experience. 5 years of experience in senior/teamlead IT role (preferably in the contact service centre industry: inhouse centre within airline industry or international customer care outsourcing provider)advantageous. MCSE,...

  • IT Helpdesk Admin Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Dudobi (Pty) Ltd Full time

    BackgroundDudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa.From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

  • Helpdesk Operator

    2 weeks ago

    Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Listing reference: 016709Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:Office SupportLocation:Cape Town- Contract:PermanentEE position:YesIntroduction An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the...

  • Helpdesk Triage and Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa RecruitAGraduate Full time

    Job Information:Job Opening IDZR_1258_JOBHours of workFull-timeIndustryIT ServicesLocation TypeIn OfficeSalaryR R12 000Remuneration TermPer MonthProvinceWestern CapeCityCape TownCountrySouth Africa -Responsibilities:Helpdesk triage Answer incoming Helpdesk calls from clients and triage or log tickets Assign incoming Helpdesk tickets to the most appropriate...

  • Manager Inhouse

    2 weeks ago

    Cape Town, Western Cape, South Africa RTT Full time

    The RoleTo ensure that the In-house functions efficiently, to manage the financial aspect of the In-house and to ensure that staff operates efficiently. To manage all customer relations issues and all administrative functionsSkills and ExperienceMatric / Grade 123-5 years' experience in a Warehouse | LogisticsGood communication and negotiation skillsAbility...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa PRR Recruitment Services Full time

    Team leader – R500k p.a (Rondebosh) This well know company in Rondebosh is seeking a Team leader.The ideal candidate will have strong experience in management of databases3-years related experienceStaff management on a team leader levelValue Added services Bill payment, Electricity (VAS)3 years SQL Database Administration in a highly pressurised...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce BPO Specialist Full time

    The Team leader will be responsible for achieving daily, monthly, quarterly and annual goals by driving and motivating the Nightshift team. This is a debt consolidation campaign for an international client, so your ability to work with the team to ensure performance targets are met are crucial for this role. The Team Leader will build direct relationships...

  • It Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Lufthansa Group Full time

    Are you someone that enjoys the complexities of technical engineering? Then you will thrive in our dynamic environment. If you are keen to be part of the elevating TEAM, then read on:TasksYour responsibilities includes managing the day-to-day IT operation 24/7, ensuring Client SLA's are met with regards services and delivery and ensuring that the IT Helpdesk...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa LRI Invest Full time

    Team Leader - Back Office Transaction Processing - Cape TownSummary of the positionThe Team Leader: Back Office Transaction Processing will be expected to manage and implement controls, process and all projects as well as to plan and manage the production cycle of the system reconciliations area between Decalog and Invest One with the existing management...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertYou've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Signal Hill Products Full time

    Signal Hill Products is looking for Team Leader (Sales) Position/Title: Team Leader (Sales)Reports To: District ManagerFunction: SalesArea: South Africa " Signal Hill Products has multiple Team Leader vacancies across South Africa "Overall Responsibility:The Team Leader is tasked with new business in the region, as well as maintaining and growing existing...

  • Inhouse Recruiter

    2 weeks ago

    Cape Town, Western Cape, South Africa Klantenvertellen B.V. Full time

    About :At , we're a dynamic and forward-thinking company specializing in customer feedback solutions. We're committed to helping businesses understand and improve their customer experiences.Role Summary:As our Inhouse Recruiter, you'll play a pivotal role in shaping our team, focusing primarily on recruiting top talent for sales roles. Your responsibilities...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa amplify5 Full time

    Calling all Aviators Are you Ready to Take Flight?We are soaring to new heights at amplify5, and to ensure our journey is smooth, we are seeking a seasoned, charismatic, and dedicated Team Leader for our Travel and Aviation division.The role will entail leading, nurturing, and empowering our team of experts to deliver an exceptional customer experience...