Temp HR Helpdesk Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Recruitment Matters Africa Full time
Our client is looking for a Temp HR Helpdesk Consultant to join their team.

Purpose Statement of the Position

The Temp HR Helpdesk Consultant will form part of the team within the Shared Service Centre who will be responsible for the interaction with all bargaining and non-bargaining employees in respect of HR related queries and tasks through various means of communication channels (HR System, telephone, SMS).

You will be required to have an understanding of the Employee Lifecycle functions to ensure an efficient service to all employees.


Responsibilities:

  • Operational Results
  • Understanding of all governance, policies, guidelines and rules which will have an impact on the Employee Lifecycle, Remuneration and Benefits at the company
  • Have the ability to move between functions within the HR Shared Services function and answer queries regarding, for example: Recruitment
Appointments and Transfers
On boarding
Life events
Exits
Payroll and Benefits

  • Be a supporting function and be able to take spillover queries on a daily basis where high volumes / peak times are experienced
  • Able to fulfil the full transactional recruitment function for all divisions within the company including Sales, Distribution, Supply Chain and all Corporate Divisions
  • Liaise with Employees, Line Managers, HR Professionals and third parties on a daily basis
  • Scrutinise information received via all communication mediums within HR Shared Services
  • Assist the HR Practitioner with HR Admin for the SSC environment
  • Assist HR team with recruitment processes and other HR related tasks on a adhoc basis
  • Effective Human Resources administration practices
  • Ensuring administration and reporting functions are effectively and timeously performed on a monthly basis
  • Maintaining a high level of customer service and confidentiality at all times

Skills and Knowledge:

  • Good communication skills (both written and verbal), with the ability to effectively communicate on all levels of the business
  • Establish sound relationships and networks with all stakeholders through effective Business Partnering
  • MS Word, Excel, Outlook and PowerPoint proficiency
  • Contribute to team deliverables through agile ways of working
  • Personal effectiveness & excellence
  • Display an iterative learning mentality. Actively seeks out opportunities to learn and develop, and promotes learning and development in others.


 Resilience
  • Remains determined despite frequent obstacles. Possess high levels of EQ


 Innovativeness
  • The ability to formulate new ideas or to adapt or use existing ideas in a new or unexpected way to solve problems.
  • Understand the content of the Service Management Tool (ServiceNow), it's overall functionality and where it fits into HR, the policies, processes and forms
  • Understand the content and overall functionality of the following HR Systems and where they fit into the HR policies & processes: SAP HR
My HR - Employee and Manager Self Service
SuccessFactors
Mobile Apps for SuccessFactors
My HR (SAP Fiori)
Brandcrafters
ServiceNow
Biometrics solutions
Reference checking solutions (e.g. Lexis Nexis)
Time and Attendance Systems
Able to draw payslips and explain the content to employees (pay and benefits)
Explain the basic functionality of HR Systems to answer queries
Able to update HR Systems, i.e. Personal Information, Addresses, etc.

Qualification:

  • BCom degree in Human Resource Management or equivalent
  • Min 2 years' relevant experience as HR generalist or in similar role
  • Have experience with the full recruitment function
  • HR admin experience including i.e. personnel administration, payroll, training and development
  • Operational knowledge of various Hire to Retire systems
  • Sound knowledge of HR practices and procedures

Job Types:
Full-time, Temporary

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