Tech Officer: Helpdesk Consultant
2 weeks ago
Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the clients needs. Key Deliverables / Primary Functions
Clients
To provide excellent service quality
To ensure that all customer queries are responded to in CTR.
To ensure that all customers queries are resolved with in SLA.
IT Technical Team
To work hand in hand and maintain relationship with the IT Technical support team members to provide effective and efficient service to customers.
Share work related knowledge and experience.Technical Team Leader
To receive, support and supervision on day to day actives in order to ensure customer satisfaction.
To assist with escalated client queries and ensure they are resolved timeously.
Technical Support Manager
To escalate unresolved logged client queries and ensure they are resolved timeously.
Operations
Provide remote support services.
Respond to calls within CTR.
Investigates reasons for problems and solves them for clients.
Follows up on all outstanding queries timeously as per the SLA per client.
Always follow incident management process when on duty.
Redirect any problems or incidents that may occur to the correct resource.
Identify and escalate recurring problems and situations to both the Technical team Leader or Technical support Manager.
Track and route logged problems and requests.
Update resolved calls on the call logging system.
Stay current with system information, changes and updates.
Assist co-workers readily.
Identify clients who need further training. Functional Skills
Computer Literacy
Information sharing
Telephone Etiquette
Attention to detail
Stress Management
Service Orientated
Communication
Microsoft Office Suite Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Teamwork 5. Handling Pressure 6. Communication and Impact Qualifications Grade 12 (NQF 4) with relevant IT Certification Experience
2 years experience in a Helpdesk: Certifications / Professional Registration Applicable industry certification is required A+ Microsoft Certifications N+ Special Requirements/ Employment Condition Ability to cope under pressure Work Characteristics WFA /Office Based
-
Technical Support/windows Helpdesk Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Axiom Full timeTo be a knowledgeable, fast, and friendly resource for our customers. To ensure our software products are successfully used, and our technical support and training exceed customer expectations.Essential Duties and Responsibilities: Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very happy...
-
Helpdesk Operator
2 weeks ago
Johannesburg, Gauteng, South Africa Tsebo Group Full timeAbout Us:Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with the...
-
Helpdesk Operator
2 weeks ago
Johannesburg, Gauteng, South Africa Tsebo Group Full timeAbout Us:Tsebo Facilities Solution is looking for a Call Centre Agent:To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction.To ensure service delivery is aligned to the output specifications pertained in the PPP AgreementStandby support...
-
Helpdesk Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Niche Recruiting Full timeMy client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support.Must have managed a team of helpdesk engineers previously (Non-Negotiable)Responsibilities: Daytoday management of support calls First, Second...
-
South Africa Tech Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Nova Pioneer Full timeNova Pioneer is looking for an experienced savvy Tech Manager in South Africa We are seeking a dynamic individual who is great at organizing in-house IT processes, receiving and scheduling IT support requests, maintaining the technology equipment, project and vendor management, testing and reconditioning equipment for redeployment, tracking tech supplies and...
-
Helpdesk Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Digital Maintenance Trading Full timeIT Helpdesk AgentIntroduction:As an IT Helpdesk Agent, you are responsible for answering calls in the support queue as well as providing remote assistance to customers. This will be in the form of telephonic assistance or via remote assistance tools.In this role, you will provide a variety of IT support services which will include but not limited to,...
-
Technical Helpdesk
2 weeks ago
Johannesburg, Gauteng, South Africa Asource Recruitment Full timeTo be successful in this role, the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person for providing technical assistance and support related to vehicles, Mechanical and electrical. They will be responsible for answering queries and resolving any vehicle related issues. Ultimately, the candidate will ensure...
-
Casual Technical Support Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Core Group Full timeABOUT THE COMPANY:TechMarkit was formed to provide affordable IT and Tech Equipment to customers who are looking for well-priced, quality products, either for personal or professional use. Customers will find value-for-money, devices across a wide spectrum of new and refurbished categories of products. These include laptops, tablets, phones, Kindles, desktop...
-
Senior Tech Associate
2 weeks ago
Johannesburg, Gauteng, South Africa Nova Pioneer Full timeNova Pioneer is looking for an experienced Senior Tech Associate to join the South African IT team We are seeking a dynamic individual who is great at organizing in-house IT processes, receiving and scheduling IT support requests, maintaining the technology equipment, testing and reconditioning equipment for redeployment, tracking tech supplies and services...
-
Internal Sales Consultants
2 weeks ago
Johannesburg, Gauteng, South Africa Alintatech Solutions Full timeJohannesburg, South Africa | Posted on 01/18/2024 Alinta Tech Solutions (also known as Alinta Tech) is a Managed IT Support Services and Technology Solutions Provider. Our services include comprehensive IT support functions, Recruitment / Outsourced IT staffing and technology solutions designed to support the success and growth of small and medium-sized...
-
IT Support Helpdesk Level 1
2 weeks ago
Johannesburg, Gauteng, South Africa Exclusively Remote Full timeIT Support Helpdesk Level - RMM SpecialistOne of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level - RMM SpecialistKey Requirements: (Min 1 year Experience) Proficiency in maintaining and monitoring Remote Monitoring and Management (RMM) tools, specifically NinjaOne RMM: Experience in handling basic...
-
Customer Services Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Headhunters Full timeOur client in the FMCG Industry based in Johannesburg is currently looking to employ a Customer Services Consultant.An awesome career opportunity awaitsRequirements: Grade 12 certificate. 3 years' experience working on Microsoft operating systems. Strong administrative skills. No specific experience in IT is necessary. Have a passion for customer service...
-
IT Helpdesk Support Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Hanani Project Management Solutions (PTY) Ltd Full timeProvide first Level Helpdesk Support on computer systems, serving as first point of contact for customers seeking technical assistance.KEY RESPONSIBILITIES:Technical Responsibilities Customer Service Warranty, Guarantee & Repair claims management Contact clients who have logged tickets and update account managers accordingly Client expectation management...
-
Senior Account Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Informa Tech Full timeCompany DescriptionThe Africa market area within Informa Tech covers a range of business development products that assist companies to grow their business in the region. The flagship product, Africa Tech Festival, has been uniting over 15,000 attendees within 300+ customers both virtually and in person for 25 years. The market area also offers a range of...
-
HR Officer
2 weeks ago
Johannesburg, Gauteng, South Africa 189Xchange Full timeKEY OUTPUTS Ensure standardisation of implementation of human resources policies and procedures. Ensure effective delivery of centralised human resources processes. To support the Provincial Human Resources Manager in performing the Provincial Human Resources functions. Ensure that all human resources administration operational risks are mitigated and key...
-
Human Resource Officer
2 weeks ago
Johannesburg, Gauteng, South Africa Affirmative Portfolios Full timeHuman ResourcesJHB Central:Human Resource Officer - Braamfontein -3 Month Temp Position - Salary: R paResponsibilities: Ensure standardisation of implementation of human resources policies and procedures. Ensure effective delivery of centralised human resources processes. To support the Provincial Human Resources Manager in performing the Provincial Human...
-
Technical Hydraulic Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Pronto Labour Team Full time**TECHNICAL HYDRAULIC CONSULTANT**- MUST have Mechanical Diploma/B-Tech **OR** Bachelors- MUST have minimum 3-4 Year's HYDRAULICS experience
-
Iop Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Shandi Consulting Full timeWe're Hiring: Organisational Development ConsultantsAre you a seasoned IOP consultant enthusiastic about driving organisational change and positively impacting your clients' lives? Our client is looking for two experts to join our teamJob Outline:Join us in providing meaningful consulting to diverse multinational clients.Design and deploy OD strategies...
-
Junior IT Technician
2 weeks ago
Johannesburg, Gauteng, South Africa Niche Recruiting Full timeMy client based in Johannesburg, is seeking an IT Engineer to be based at their client in Parktown. You will be required to do provide IT maintainance, support and set up desktops, laptops and tablets.Outputs: Good networking understanding Make sure that all servers are running well, backup, and restore Support of users approximately 100, including...
-
Customer Success Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa PRR Recruitment Services Full timeCustomer Success Consultant needed Implementation - Hybird - Rneg2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related technologiesExcellent communication skillsDegree or diploma is essentialStable track record with implementations.Deliver high Quality training services to clients in the implementation,...