Technical Helpdesk

To be a knowledgeable, fast, and friendly resource for our customers. To ensure our software products are successfully used, and our technical support and training exceed customer expectations.Essential Duties and Responsibilities: Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very happy...

How you'll roleAs a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring the efficient and effective handling of queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve recruiting and training team members, setting objectives, analysing performance metrics,...

About ReflexEstablished in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service...

3years Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Logging and Closing Calls Walk the customer through the problemsolving process Direct unresolved issues to the next level of support personnel Provide accurate information on...

IT Helpdesk AgentIntroduction:As an IT Helpdesk Agent, you are responsible for answering calls in the support queue as well as providing remote assistance to customers. This will be in the form of telephonic assistance or via remote assistance tools.In this role, you will provide a variety of IT support services which will include but not limited to,...

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support.Must have managed a team of helpdesk engineers previously (Non-Negotiable)Responsibilities: Daytoday management of support calls First, Second...

Structure, Grade & Reporting Job grade/level OP1 Business Unit Digital Solutions Platform Department Retail & Heath Solutions Position reports to Team Leader Span of Control 0 Core DescriptionProvides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the clients needs. Key Deliverables /...

iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.The iStore Technical Support Technicians are a...

Provide first Level Helpdesk Support on computer systems, serving as first point of contact for customers seeking technical assistance.KEY RESPONSIBILITIES:Technical Responsibilities Customer Service Warranty, Guarantee & Repair claims management Contact clients who have logged tickets and update account managers accordingly Client expectation management...

iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.The iStore Technical Support Technicians are a...

JOB TITLE: Help desk Analyst.DEPARTMENT: Help Desk (Johannesburg, SA)REPORTING TO: Help desk Manager.PURPOSE OF POSITIONSupporting the current maintenance customers in the region and achieve SLA targets.KEY RESPONSIBILITIES Responsible for the first level support of customers and distributors in the region by responding to their requests and resolving their...

ABOUT THE COMPANY:TechMarkit was formed to provide affordable IT and Tech Equipment to customers who are looking for well-priced, quality products, either for personal or professional use. Customers will find value-for-money, devices across a wide spectrum of new and refurbished categories of products. These include laptops, tablets, phones, Kindles, desktop...

JOB TITLE: Help desk Analyst.DEPARTMENT: Help Desk (Johannesburg, SA)REPORTING TO: Help desk Manager.PURPOSE OF POSITIONSupporting the current maintenance customers in the region and achieve SLA targets.KEY RESPONSIBILITIES Responsible for the first level support of customers and distributors in the region by responding to their requests and resolving their...

For our Electrical Division in Johannesburg, we are looking for a Service Centre Helpdesk Coordinator who will assist our Power Distribution Technical Manager in scheduling our team of Field Service Engineers work, more precisely arranging installations, repairs, commissioning, projects and services. Quoting, Forecasting and Reporting tasks are also included...

Location:JohannesburgSalary: Job Type:PermanentReference:63804Job Summary: One of the leading Property Services and Development companies are looking to add to their team. With over a decade in the Property Sector, our client has established themselves as one of the go-to companies for services within Sub-Saharan Africa. Under one roof, they offer their...

My client based in the North of Johannesburg is seeking a Solutions Architect - Computer Endpoints.The Solutions Architect - Computer Endpoints is responsible for the overall vision and architecture of computer endpoints in the organisation. This includes defining the configuration of the end points, determining the security standards and defining the...

Position title : Technical ManagerPosition reports to : Senior Business ManagerBusiness Unit : Facilities Management - CBRE ExcellerateRole Purpose:To manage and maintain the smooth running of the hard services team on site in alignment to the service level agreements. This position will be responsible for implementing the most effective maintenance strategy...

Position title : Technical ManagerPosition reports to : Senior Business ManagerBusiness Unit : Facilities Management - CBRE ExcellerateRole Purpose:To manage and maintain the smooth running of the hard services team on site in alignment to the service level agreements. This position will be responsible for implementing the most effective maintenance strategy...

Provide 24x7 support and maintenance Microsoft Servers environment: Initially nightshift: 10pm-5am Fault Resolution and Troubleshooting and provide support & technical advice to clients Implement and/or coordinate system updates and replacement of 'old' versions Ensure networks & servers are fully operational Administration: Conduct User, Network...

Provide 24x7 support and maintenance Microsoft Servers environment: Initially nightshift: 10pm-5amFault Resolution and Troubleshooting and provide support & technical advice to clientsImplement and/or coordinate system updates and replacement of 'old' versionsEnsure networks & servers are fully operationalAdministration: Conduct User, Network printer,...