IT Support Helpdesk Level 1

3years Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Logging and Closing Calls Walk the customer through the problemsolving process Direct unresolved issues to the next level of support personnel Provide accurate information on...

Quantanite is a BPO based in Sandton. We are currently recruiting Associates Help Desk Level 1. This campaign is a 24/7 campaign and will involve a variety of shift over a day, night and weekend period.About the role:Minimum requirements: Previous Helpdesk expereince Retail expereince in preffered but not a must Excellent customer service skills and...

How you'll roleAs a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring the efficient and effective handling of queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve recruiting and training team members, setting objectives, analysing performance metrics,...

About Us:Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with the...

About Us:Tsebo Facilities Solution is looking for a Call Centre Agent:To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction.To ensure service delivery is aligned to the output specifications pertained in the PPP AgreementStandby support...

To be a knowledgeable, fast, and friendly resource for our customers. To ensure our software products are successfully used, and our technical support and training exceed customer expectations.Essential Duties and Responsibilities: Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very happy...

About ReflexEstablished in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service...

**Requirements**:- Tertiary IT Studies / Certificates- +/- 2 years experience, Telephonic and remote Helpdesk support (Hardware and software)

3years A great opportunity for a Helpdesk Administrator. Duties below but not limited:Job costings Management of Technicians calendar Communication with customers Stock control Renewal of planned maintenance Contracts Capturing Time sheets Invoicing Purchase orders Various accounting and administrative functionsQualifications and Experience: Matric 3 years...

These jobs were popular with other job seekers Reference: JHB002475-TR-1We are recruiting for a Senior Helpdesk Support Engineer. Duties & Responsibilities Customer ServiceReceive calls from senior customer engineer/ help desk.Verify/ identify problems with help desk.Contact users to get clarity on problems and trouble shoot.Provide telephonic support to...

Provide first Level Helpdesk Support on computer systems, serving as first point of contact for customers seeking technical assistance.KEY RESPONSIBILITIES:Technical Responsibilities Customer Service Warranty, Guarantee & Repair claims management Contact clients who have logged tickets and update account managers accordingly Client expectation management...

IT Helpdesk AgentIntroduction:As an IT Helpdesk Agent, you are responsible for answering calls in the support queue as well as providing remote assistance to customers. This will be in the form of telephonic assistance or via remote assistance tools.In this role, you will provide a variety of IT support services which will include but not limited to,...

To be successful in this role, the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person for providing technical assistance and support related to vehicles, Mechanical and electrical. They will be responsible for answering queries and resolving any vehicle related issues. Ultimately, the candidate will ensure...

A Medical Insurance Company based in Benoni is currently looking to employ a IT Support Agent who will provide service desk support to end users and Troubleshooting IT network and hardware.Key TasksProvide IT support to end users Resolve helpdesk tickets within SLA Provide telephonic and remote support Perform Ad hoc tasks Perform projects and adhere to...

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support.Must have managed a team of helpdesk engineers previously (Non-Negotiable)Responsibilities: Daytoday management of support calls First, Second...

Gauteng, JHB - Eastern Suburbs Motor Retail Service Dept Market Related | Negotiable Job ref: GP021898/JO Vacancy type: PermanentSHIFTINTOHIGHCAREER to a well-established and highly successful Dealer that requires the services of a Level 1 ApprenticeMinimum Requirements: Grade 1 Valid drivers license Must be a South African Citizen Contactable...

Your main responsibilities will be:Support users telephonically (Web Application Support)User contact and communication (telephonic and digital)Create basic reports in SQL & basic data manipulation via SQL. (INSERT, UPDATE and DELETE).Level 1 Support Responsibilities:Response to tickets and helpdesk queries loggedDevelopment of SQL queries and...

Structure, Grade & Reporting Job grade/level OP1 Business Unit Digital Solutions Platform Department Retail & Heath Solutions Position reports to Team Leader Span of Control 0 Core DescriptionProvides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the clients needs. Key Deliverables /...

Join Our Team as a Web Application Support Specialist at XYZ CompanySupport users telephonically (Web Application Support)User contact and communication (telephonic and digital)Create basic reports in SQL & basic data manipulation via SQL. (INSERT, UPDATE and DELETE).Level 1 Support Responsibilities:Response to tickets and helpdesk queries loggedDevelopment...

A Company in the Telecommunication sector is looking for a qualified First Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB.Duties &...