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Technical Support/windows Helpdesk Specialist
2 weeks ago
- To ensure our software products are successfully used, and our technical support and training exceed customer expectations.
Essential Duties and Responsibilities:
- Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very happy customers.
- Ensuring product demonstrations are done on time and to a good result (interested customers).
Requirements:
- IT Background of Windows HelpDesk experience is needed
- Experience demonstrating software products to prospects or training customers.
- Experience in technical customer support and controlling the call.
- Experience documenting customer issues in a ticket system such as helpdesk.
- Good ability to study and understand new concepts and procedures.
- Stable work history and professional appearance.
- Excellent English communication and interpersonal skills
Job Types:
Full-time, Permanent
Pay:
R20, R35,000.00 per month
Application Question(s):
- Can you provide your Skype ID to discuss the details of the position?
Experience:
Windows Helpdesk: 3 years (preferred)
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