Technical Support/windows Helpdesk Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Axiom Full time
To be a knowledgeable, fast, and friendly resource for our customers.

  • To ensure our software products are successfully used, and our technical support and training exceed customer expectations.

Essential Duties and Responsibilities:

  • Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very happy customers.
  • Ensuring product demonstrations are done on time and to a good result (interested customers).

Requirements:

  • IT Background of Windows HelpDesk experience is needed
  • Experience demonstrating software products to prospects or training customers.
  • Experience in technical customer support and controlling the call.
  • Experience documenting customer issues in a ticket system such as helpdesk.
  • Good ability to study and understand new concepts and procedures.
  • Stable work history and professional appearance.
  • Excellent English communication and interpersonal skills

Job Types:
Full-time, Permanent

Pay:
R20, R35,000.00 per month

Application Question(s):

  • Can you provide your Skype ID to discuss the details of the position?

Experience:

Windows Helpdesk: 3 years (preferred)

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