![Niche Recruiting](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Team Leader
2 weeks ago
The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support.
Must have managed a team of helpdesk engineers previously (Non-Negotiable)
Responsibilities:
- Daytoday management of support calls
- First, Second and Third Line support
- Actively investigate methods of reducing support calls
- Actively manage team delivery and adherence to SLA
- Create standard operating procesdures for all activities of the help desk
- Manage and coach team members
- Team Management, including performance management and skills management
- Client service
- Ensuring SLA's are met
- Prioritise urgent calls
- Assign and manage calls to technicians
- Proactive managament of technical issues
- Handling escalations and ensuring client satisfaction
Characteristics:
- Team Player
- Coach
- Process Champion
- Customer Champion
- Consultant
- Risk Mitigator
- Solutioner
- Knowledge Manager
- Capacity Creator
- Relationship builder
- Change Leader
- Strategiser
Experience:
years in discipline
Skills:
- This includes, Outlook, Office, Active Directory and Filserver.
- Basic understanding on networking, windows servres and VPN.
- Postive attitude, Problem Solver, Strong leadership skills and Driver.
Qualifications:
- Matric
- Relevant tertiary qualifications (Advantageous)
- MCSE (Essential)
- A+ (Essential)
-
Helpdesk Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Crayon Full timeHow you'll roleAs a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring the efficient and effective handling of queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve recruiting and training team members, setting objectives, analysing performance metrics,...
-
Helpdesk Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Digital Maintenance Trading Full timeIT Helpdesk AgentIntroduction:As an IT Helpdesk Agent, you are responsible for answering calls in the support queue as well as providing remote assistance to customers. This will be in the form of telephonic assistance or via remote assistance tools.In this role, you will provide a variety of IT support services which will include but not limited to,...
-
Helpdesk Operator
2 weeks ago
Johannesburg, Gauteng, South Africa Tsebo Group Full timeAbout Us:Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with the...
-
Team leader
2 weeks ago
Johannesburg, Gauteng, South Africa Point connections services Full timeour organization is looking for a team leader and field sales trainer the role of the leader will be to build and recruit candidates and expand the businessbuilding a field sales team and monitoring candidates sales performance the leader should have sales experience in selling teaching and monitoring representatives sales performance on a daily basisthis...
-
IT Service Desk Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Pink Elephant Full timeJOB TITLE - SERVICE DESK TEAM LEADER (CONTRACT)6 MONTH CONTRACTTo ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team.MAIN RESPONSIBILITIES: Input...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Intellibpo Full timeWe are looking for a call centre customer care team leader/supervisor to join and leader a team of customer care agents for our client Navex.Salary: R12 000,00 - R13 000,00 per monthAbility to commute/relocate: Johannesburg, Gauteng 2193: Reliably commute or planning to relocate before starting work (required)Experience:Call Centre Customer Care: 1 year...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Webhelp Full timeJob AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.We're on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you'll work on an exciting international campaign.We...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Merchants Full timeTeam Leader (JHB) Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a...
-
Tech Officer: Helpdesk Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa BCXP Full timeStructure, Grade & Reporting Job grade/level OP1 Business Unit Digital Solutions Platform Department Retail & Heath Solutions Position reports to Team Leader Span of Control 0 Core DescriptionProvides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the clients needs. Key Deliverables /...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Wesbank Full timeJob DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...
-
Helpdesk Technician: IT Support
2 weeks ago
Johannesburg, Gauteng, South Africa RJPersonnel Full time3years Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Logging and Closing Calls Walk the customer through the problemsolving process Direct unresolved issues to the next level of support personnel Provide accurate information on...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Yelani consultants Full timeYelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team LeaderRequirements: Minimum of one year experience in insurance sales Matric certificate Proven ability to build and lead successful teams Selfmotivated and capable of working with mínimal supervision
-
Isp Helpdesk Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Reflex Solutions (Pty) Ltd Full timeAbout ReflexEstablished in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa PRR Recruitment Services Full timeLooking for a Team leader to run a new department The ideal candidate will have a min of 2 years experience in Camunda. Been the person whom everyone wants to go to. MUST HAVE Camunda Send your CV to
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa MyCalling Full timeTeam Leader Agents, GautengWhat you will be doing People Management Coaches the team in order to ensure quality of delivery meets the appropriate standard Measures and manages the team to ensure outofline situations are immediately addressed Communicates information in a timely, accurate and understood manner to all team members Ensure that all Human...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full timeDescription Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeTeam Leader - Sales Fulfilment TeamJoin our dynamic team at CallForce, an esteemed BPO service provider offering tailored contact centre solutions from South Africa to the global market. At CallForce, we envision substantial growth in the South African GBS sector by creating job opportunities for the youth and fostering valuable skills for bright...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Integrated Global Services (IGS) Full timeAbout UsIGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world's leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance.Position Title &...
-
Team leader
2 weeks ago
Johannesburg, Gauteng, South Africa Premium connec Full timeOur new branch is expanding we are looking for sales trainers and team leaders to join the teamcandidates will assist in the growth of the business and finding potential clients for our campaignsResponsibilities:business to business salesdirect client interacting territory managementteam building and monitoringleadership skillstime managementtarget...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Rmb Full timeJob DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...