Senior Tech Associate

2 weeks ago

Johannesburg, Gauteng, South Africa Nova Pioneer Full time

Nova Pioneer is looking for an experienced Senior Tech Associate to join the South African IT team We are seeking a dynamic individual who is great at organizing in-house IT processes, receiving and scheduling IT support requests, maintaining the technology equipment, testing and reconditioning equipment for redeployment, tracking tech supplies and services and all things tech related.

ABOUT THE ROLE

This position reports to the
SA Technology Manager and is responsible for supporting the
School Leadership Team and other functional teams at the school in the planning, development and implementation of all technology-related projects related to academic systems, residential life, sports activities, and school-based events.


Your responsibilities include:

Software, Hardware & Network Management & Maintenance

  • Install, configure and troubleshoot all hardware and softwarerelated equipment and systems in line with the internal Nova Pioneer set guidelines or vendor Service Level Agreements
  • Troubleshoot and execute or supervise the repair of network, hardware and software components.
  • Facilitate performance of routine maintenance and inspection of network equipment and server systems
  • Test network and server systems to verify functionality and performance
  • Perform hardware and software upgrades to achieve the optimum performance level.

Internet

  • Ensure mínimal interruption of internet uptime and proactively communicate when there is anticipated or unexpected interruption.
  • Monitor and document service performance metrics and maintain an Operations Excellence tracking and monitoring dashboard.

Printing

  • Ensure uninterrupted availability of printing services at all times.
  • Ensure print server and user settings are configured to provide consistent ondemand printing services.
  • Monitor and document service performance metrics and maintain an Operations Excellence tracking and monitoring dashboard.
  • Ensure all terms and conditions articulated in the Service Level Agreements are adhered to by proactively engaging with the vendors.

Technology Support

  • Support families, students and teammates with technology requests.
  • Support teachers during technologyaided lessons or as needed
  • General technology setup requests, especially during events and meetings hosted at the school or central teams
  • Assist with check in / check out of laptops for student use

System Administration

  • Administer school systems and help to manage student and teammate accounts within all core systems
  • Assist with deployment, training and management of school systems
  • Assist with generation of report cards (grading) and other documents
  • Assist with setting up and maintaining an accurate list of student and teammate accounts on all our systems
  • Assist with setup of online tests as required by the school
  • Assist in the management of security systems i.e. CCTV and access control

Management of Technology Assets

  • Securely store and manage all technology assets, including laptops, projectors, network equipment, etc
  • Maintain a very clear and accurate record of all techassets.
  • Order and stock IT equipment and supplies when necessary

ABOUT YOU:

  • Required qualifications:_
-
A diploma/degree in an IT related field or a minimum of five years technical experience (Experience in IT support is an added advantage):

  • Highly proficient in the following skills; Data management, Use of excel, Project management, Team-oriented thinking, Vendor relationship management experience and Procurement experience.
  • Competencies and character:_
  • You pay attention to detail and work with high accuracy
  • Proficient and able to demonstrate competence and comfort with
  • Network software configuration
  • Print server management and implementation
  • Firewall and server security management
  • Cabling and physical network maintenance
  • Windows Server 2016 and Windows 10 desktop administration
  • Onsite and remote helpdesk support
  • GSuite Applications use and administration
  • You are a thoughtful planner with ability to multitask, take initiative, prioritise effectively, and deliver for multiple stakeholders according to tight deadlines
  • You are resultsdriven, you, move fast and take ownership of your work
  • Having a personality that demonstrates interpersonal skills to relate well with students, staff, administration, parents and the community
  • You enjoy working with and collaborating with others

HOW TO APPLY

Please note:
Where a copy of your resume is required, copying and pasting from a formatted document e.g. Microsoft Word may not result in the formatting transferring correctly to the final resume. You are encouraged to attach your resume in Microsoft Word or PDF format to protect formatting.

WORKING AT NOVA PIONEER
Nova Pioneer is a place where our people experience tremendous growth, fast We invest heavily in the growth of our people because it leads to greater mastery in both us and

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