Reservations Co-ordinator

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time

The purpose of the job is to assist in the day to day running of the department by coordinating the daily arrival report and correspondence according to procedures to ensure all arrangements are reconfirmed and communicated to all relevant departments.

As a member of the Reservations Team ensure we match the guest's needs by promoting and selling the benefits and features of the hotel, whilst assisting guests with their reservations and requests.

To receive and process reservations in a professional and efficient manner and to provide accurate commentary to all other departments.


  • Ensure accuracy of all market segments with rate codes when making reservations when making reservations.
  • Processing of all reservations by mail, telephone, Email, GDS, third party websites and fax onehour turnaround time
  • Processing of all reservations from agents, tour operators, general public and sales
  • Passing on accurate guest information to relevant departments
  • Processing of all cancellations, revisions and information updates or changes
  • On a daily basis to accurately input individual reservations in the PMS
  • To respond to all reservations/inquiries within onehour turnaround time
  • Thorough knowledge of Frequent Flyer Products, services and administration e.g. Emirates program
  • To accurately inform all individual and guest reservations of the hotel cancellation policy
  • To utilize "preferences", "traces "and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc.
  • To ensure that all relevant administration is kept updated at all times
  • To follow up on all no shows and to change accordingly.
  • To follow up on late cancellations and charge accordingly
  • To follow up on early departures and charge accordingly
  • Query account transfers receive required authorization
  • Check next day's arrivals according to standard operating procedures and look for any missing correspondence, reconfirm all arrangements and hand over to the Front desk
  • Check and chase 2pm tentative reservations
  • At least 2 years experience in a similar position
  • Focus on detail which is a major requirement of the job

  • International Reservations Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    We are seeking an International Reservations Co-ordinator for our Reservations department in Cape Town.The incumbent in the position of a International Reservations Co-ordinator is to:Acquiring, confirming and booking all inbound FIT, STO Group and Series travel Qualifying enquiries coming in, include the relevant sales team/person Maintaining positive...

  • Reservations Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 30-Mar-2023 Location: Cape TownThe purpose of the job is to assist in the day to day running of the department by coordinating the daily arrival report and correspondence according to procedures to ensure all arrangements are reconfirmed and communicated to all relevant departments. As a member of the Reservations Team ensure we match the guest's...

  • Reservations Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    A Reservations Coordinator is sought to organize and manage this Reservations department's day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinator is also the liaison between...

  • Assistant Weddings and Events Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    JOB PURPOSE: To liaise with all clients, ascertaining their requirements and coordinating as well as successfully executing weddings and events in a timely manner in accordance with the set standards of the hotel, with the intention of ensuring that the highest standard of performance and service is achieved by all relevant parties.MINIMUM EXPERIENCE AND...

  • Sports Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Fairmont High School Full time

    SPORTS CO-ORDINATORDurbanvilleSTART DATE:3 April 2024***Qualifications and Experience: Coaching experience in more than one sport is preferred Broad knowledge of various sports codes is required Experience in a similar role and / or environment is preferred Budgeting and finance control experience is an advantage A commitment to and passion for sport, as...

  • Banquetting Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Banquetting Co Ordinator for this Destination Hotel on the Atlantic SeaboardTo support the food and beverage team by managing and coordinating the outlet reservations and affiliated administrativetasks.EMPLOYEE VALUE PROPOSITION**:basis as part of a highly effective team; whilst operating within clearly defined standards and expectations; where...

  • Sales Co-ordinator Head Office

    2 weeks ago

    Cape Town, Western Cape, South Africa The Royal Portfolio Full time

    The Sales Co-ordinator's core focus it to support the work of the Sales Managers - to facilitate site inspections from international Travel Agents and Tour Operators, Journalists and Influencers. This vital position in our Head Office team requires strong attention to detail, excellent verbal and written communication and relationship building at the highest...

  • Sales Co-ordinator Head Office

    2 weeks ago

    Cape Town, Western Cape, South Africa The Royal Portfolio Full time

    The Sales Co-ordinator's core focus it to support the work of the Sales team - to facilitate sales trips, business meetings, inbound visits from travel agents and operators, etc. This vital position in our Head Office requires strong attention to detail, excellent verbal and written communication, and relationship building at the highest level, all in order...

  • Marketing and Sales Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 23-Aug-2023 Location: Cape TownSUMMARYMinimum requirementsEducation: Grade 12 or equivalent Must speak, read, write and understand English at a professional level Computer literate (MS Word, MS Excel, MS Outlook)EXPERIENCE: 35 year's working experience in tourism or marketing industries Opera knowledge (or similar PMS) Microsoft Suite Google apps...

  • Sales Service Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    A well-establish Safari Tour Operator specialising in East Africa, is seeking to appoint Sales Service Co-ordinators to join the team based at their offices in Cape Town. You will be responsible for handling the administrative aspects of agent sales with the company and 3rd party suppliers at all stages of the booking process. You will work closely alongside...

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team.Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response times...

  • Sales Service Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 22-Apr-2024 Location: Cape TownOne of East Africa's long-standing safari companies.This position is responsible for handling the administrative aspects of agent sales with the comapny and 3rd party suppliers at all stages of the booking process. You will work closely alongside the Agent Sales Consultants, requiring excellent communication skills...

  • Group Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Protea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Senior Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented senior reservations specialist with excellent all round client and hospitality management skills to join our team.The Senior reservations specialist would need to be able to efficiently delegate tasks to the team as well as ensure that workflows and...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team.Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response times...

  • Luxury Cape Town Hotel Seeking Groups

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    LUXURY CAPE TOWN HOTEL SEEKING GROUPS & RESERVATIONS CO-ORDINATOR 23 years' experience in Reservations 4 star or 5 star environment preferable Sound understanding of Reservations and Front Office operations Good Computer literacy in MS Office programs and extensive knowledge of Opera PMS and MARSHA Strong interpersonal and communication skills Ability to...

  • Reservations Sales Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc. Full time

    Job Number Job Category ReservationsLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...

  • Reservations Sales Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc. Full time

    Job Number Job Category ReservationsLocation Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...

  • Group Reservations Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Are you passionate about delivering exceptional service in the dynamic world of hospitality? Your next exciting opportunity awaits at this prestigious Cape Town hotel. We are currently seeking a dedicated professional to fill the role of Group Reservations Specialist on a permanent basis.Key Responsibilities:Efficiently plan and organize daily work...

  • Social Media Co-ordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Newmark Hotels Full time

    Reports to : Digital Content ManagerPortfolio: All Hotels and Lodges in Newmark PortfolioKey Responsibilities :SCOPE AND PURPOSE OF JOBSupport the Digital Content Manager in the day to day running and management of the Newmark Hotel & Reserves Social Media portfolio. Create and organize content across a range of social media profiles for different hotels,...