Reservations Agent

2 weeks ago

Cape Town, Western Cape, South Africa Neighbourgood Full time

Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team.


Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response times to all clients, ensure payments are received, track VIP guests and maintain quotation turnarounds, as well as ensure that workflows and processes are in place that guarantee consistency throughout our portfolio for all reservations.

Relationship building with industry players such as agents and tour operators would also be imperative to ensuring high levels of revenue are maintained across the portfolio.

Weekend work will be required, typically one weekend a month with an additional remuneration.

Roles and Responsibilities:

  • Handles bookings and reservations in accordance with company policies through all booking channels.
  • Ensures that profiles of arriving guests are updated on system.
  • Ensures that all booking notes are correctly updated on the bookings in order to ensure the highest level of service standards.
  • Deals with agent or guest complaints relating to bookings and informs the Reservations/Revenue Manager.
  • Build and maintain relationships with strategic corporate clients and agents
  • Maintains all changes and updates of bookings as per guest and agent requests
  • Receives all direct booking enquiries and responds timeously and in accordance with company policy
  • Ensure that reservations that are not fulfilling operational standards are canceled in accordance with channel policies and this is communicated to the guests.
  • Update No Shows and Cancellations in the Property Management system and the channel accordingly and line with channel policies.
  • Maintains accurate records of agent bookings where required.
  • Ensures that confirmations of bookings are completed and sent out promptly.
  • Responds to initial enquiries and requests with A 6 hour turnaround.
  • Liaises with departments and provides an update on arrivals, groups, special requests and functions etc.
  • Maintains good communication channels with other departments.
  • Handle any guest complaints where necessary or refer to the Reservations/Revenue Manager.
  • Ensures proforma invoices are sent out in time to guests.
  • Follows up with guests on payment of invoices and cancels bookings timeously for nonpayment.
  • Assists with the maintenance and control of payment and commission procedures for all reservations and through all channels accordingly

Qualifications and Experience:

years professional knowledge and/or work experience

  • Protel Air or Opera Experience essential
  • Minimum of 5 years Reservations in Hospitality experience or with experience in short term rentals reservations essential.
  • Strong administrative skills
  • You will be able to demonstrate a high level of agility in a demanding environment and be able to effectively communicate with a broad range of stakeholders.
  • Exceptional communications and time management skills will be considered fundamental together with a motivated and commercially astute approach.

Salary:
R8, R12,000.00 per month

Experience:

Hospitality Reservations: 3 years (required)

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Adventure Awaits: Reservations Agent WantedKendrick Recruitment is seeking a Reservations Agent in Cape Town. If you're a travel aficionado with luxury DMC or Travel Agency experience, a knack for details, and a passion for turning dreams into reality, this role is for youExperience and Skills: Previous luxury reservations experience. Detailed knowledge of...

  • Reservation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 18-Mar-2024 Location: Cape TownReservation AgentPosition Summary:Responds to communications from guests, travel agents, and referral networks concerning reservations through a central reservation system. Creates and maintains reservation records and promptly processes any cancellations and modifications. Additional duties may include preparing...

  • Reservation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Reservation AgentPosition Summary:Responds to communications from guests, travel agents, and referral networks concerning reservations through a central reservation system. Creates and maintains reservation records and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front...

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Proactive Recruitment Full time

    Proactive Hospitality Solutions is looking for an experienced Reservations agent to join the team. This is an exciting opportunity for someone who is looking to be part of a successful team and has a PROACTIVE attitude and mindset. You will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer service....

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Proactive Recruitment Full time

    Proactive Hospitality Solutions is looking for an experienced Reservations agent to join the team. This is an exciting opportunity for someone who is looking to be part of a successful team and has a PROACTIVE attitude and mindset. You will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer...

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Lion Roars Hotels & Lodges Full time

    To Apply:The RoleWe're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo.Who Are We?Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most beautiful...

  • Reservation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 17-Nov-2023 Location: Cape TownReservations AgentMust be able & willing to work weekends & public holidays. Day shifts. Every 2nd weekend off.Purpose of the Role & Reporting LineAs a member of the Reservations Team you need to ensure that we match the guest's needs by promoting and selling the benefits and features of the hotel, whilst assisting...

  • Reservation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Reservations AgentMust be able & willing to work weekends & public holidays. Day shifts. Every 2nd weekend off.Purpose of the Role & Reporting LineAs a member of the Reservations Team you need to ensure that we match the guest's needs by promoting and selling the benefits and features of the hotel, whilst assisting guests with their reservations and...

  • Group Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Group Reservations Agent -**Fantastic vacancy for a Group Reservations Agent , iconic hotel group with great opportunities of developmentObjective of the RoleReporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the...

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    An upmarket hostel company is seeking an eneregtic, friendly, fun and experienced Reservations Agent to assist with reservation services for two of its properties located in Cape Town.Minimum qualifications: Matric Hotel school diploma or similar Experience in a similar role in the hotel industryKnowledge and skills: Superior written and communication skills...

  • Reservations Agent for Boutique Hostel

    2 weeks ago

    Cape Town, Western Cape, South Africa 91 loop hostel Full time

    Must have previous experience as a reservations agent in the hospitality fieldReservation Agent Job DescriptionHere's a breakdown of a typical reservation agent's duties:Understanding customer needs: Reservation agents need to ask the right questions to understand what the customer is looking for, including their travel dates, budget, and any special...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team.Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response times...

  • Central Reservation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Central Reservation AgentCity: Cape TownPosition Type: Full TimeRole Overview:As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal...

  • Cluster Reservation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Hyatt Regency Cape Town Full time

    SummaryPosition Summary:Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal stakeholders, ensuring a seamless reservation process and exceptional customer...

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Kendrick Recruitment is currently recruiting a Group Reservations Agent. As a Reservationist, you will be at the forefront of facilitating the promotion, sales, and booking of the hotel's products and services. This role requires excellent communication and customer service skills to ensure a seamless reservations process from start to end. If you have a...

  • Hotel Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Belmond Full time

    So much happens behind the scenes to make the magic happen Often invisible to guests, the back of house team keeps things running smoothly, whether you're working in Sales, Finance or Reservations, you'll be supporting and contributing to something special.Mount Nelson Hotel is looking for a FIT Reservations agent to join our team: Making reservations for...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Staff Connection Full time

    Cape Town, Western Cape R14k CTC R18k CTCStaff Connection is looking for a Central Reservations Agent for a company based in the Western Cape. SA Citizen Hotel Diploma Min 3yrs experience within a central reservations environment Upselling Quotations Promoting of company's products and services Excellent communication skills Excellent computer skillsFor more...

  • Senior Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented senior reservations specialist with excellent all round client and hospitality management skills to join our team.The Senior reservations specialist would need to be able to efficiently delegate tasks to the team as well as ensure that workflows and...

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Belmond Full time

    At the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and...