Sales Service Co-ordinator

2 weeks ago

Cape Town, Western Cape, South Africa Tanya Serra Full time
Job Posted: 22-Apr-2024

  • Location: Cape Town
One of East Africa's long-standing safari companies.


This position is responsible for handling the administrative aspects of agent sales with the comapny and 3rd party suppliers at all stages of the booking process.

You will work closely alongside the Agent Sales Consultants, requiring excellent communication skills and being highly organized and able to multitask.


RESPONSIBILITIES & DUTIES

  • Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational tasks of the sales process.
  • Checking availability at the properties and 3rd party properties through various platforms as well as securing space on a provisional basis as necessary
  • Confirmation of all services upon agent's confirmation as per internal procedure
  • Checking invoices to match costs in the quote system and flagging discrepancies to Agent Sales Consultant.
  • Liaising with Finance Team to ensure efficient allocation of deposit to a booking.
  • Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocations.
  • Updating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stage
  • Report any error or issue to your Line Manager immediately on discovery.
  • Respond to adhoc requests from agents.
  • Provide proactive support to colleagues in peak or leave times.
  • Proactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targets.
  • Following and adhering to all procedures as set out in the operating manuals.
  • Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operate.
  • Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes, and product knowledge
  • Use systems to their maximum potential and play an active role in helping to improve where possible.
  • Awareness of ways in which we can increase sales and play an active role in increasing the performance of the unit
  • Encourage interdepartment cooperation.
  • Any other duties as required including possible project work.

REQUIREMENTS & QUALIFICATIONS

  • Excellent communication skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliers
  • Strong administration and organizational skills
  • Meticulous attention to detail
  • Proactive mindset and cando attitude
  • Ability to work independently as well as within a broader team setup.
  • Ability to work well under pressure.
  • Experience in delivering results in a performanceorientated and fastpaced sales environment.
  • Experience and a good understanding of the safari tourism environment
  • Experience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)
  • Experience working in a sales team environment.
  • Strong customer service skills (written & telephone)
  • Knowledge of sales & reservations systems
  • Job Title
  • Sales Service Co-Ordinator (Safari Tour Operator)
  • Employer Type
  • Employer Type
-> Tour Operators/Travel Agents

  • Job Type
  • Job Classification > Travel Consultant
  • FT/PT
  • Job Type
-> Full-time

  • Province
  • Location > Western Cape
  • Town/City
  • Cape Town
  • Salary Type
  • Monthly
  • Salary
  • R ben
  • Start Date
  • TBA
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