Marketing and Sales Co-ordinator

1 week ago

Cape Town, Western Cape, South Africa Tanya Serra Full time
Job Posted: 23-Aug-2023

  • Location: Cape Town

SUMMARY

Minimum requirements

Education:

  • Grade 12 or equivalent
  • Must speak, read, write and understand English at a professional level Computer literate (MS Word, MS Excel, MS Outlook)

EXPERIENCE:

  • 35 year's working experience in tourism or marketing industries
  • Opera knowledge (or similar PMS)
  • Microsoft Suite
  • Google apps (advantageous)
  • Meta apps (advantageous)

Generic Competencies:

  • Attention to detail and quality; Strong administrative skills
  • Clear Communication

Unique Competencies:

  • Strong time management and ability to prioritize work
  • Maintain existing relationships with clients
  • Data capturing / Reporting
  • Goal orientated and target driven
  • Customer service
  • Team player with high level of dedication
  • Sales and marketing interest
  • Tourism background
  • Adaptability to a wide arrangement of scenarios

DUTIES AND RESPONSIBILITIES

Product Knowledge

  • Property Knowledge of all products and brands
  • Policies and Procedures;
  • Superior product knowledge is vital;
  • Product knowledge is a responsibility not a function;
  • Understanding of target audiences for different properties, brands and campaigns, with special focus on:
  • Direct promotional / seasonal offers
  • Closed groups (interest driven groups and network platforms)
  • Thirdparty platforms (Flook, Daddy's Deals, etc.)

Customer Service

  • Assist with general enquiries with a "can do" attitude
  • Maintain relationships to ensure top of mind awareness
  • Exceptional customer care and service delivery
  • Problem solving abilities and abilities to manage customer issues
  • Assist in investigating and resolving customer complaints
  • Clear understanding of customer facing departments

Product and Offering Development

  • Support the creative thinking on development of new products and offerings;
  • Play a key role in the implementation and activation of new products and offerings, including:
  • Work with the design and web development team to create immersive campaigns;
  • Assist with compiling of task lists for implementation of new products or promotions;
  • Follow up and checkin with onsite operations teams;
  • Report back on status, problems, and suggestions;
  • Online brand audits for relevance and accuracy

Sales and Reservations

  • Promote and Sell the products and services using upselling and suggestive selling techniques;
  • Processing of reservations (FIT, groups and events);
  • Follow ups on enquiries and leads;
  • Check and verify FIT and Group bookings;
  • Liaise with onsite operations teams;
  • Compiling quotations and invoices accurately;
  • Assist with booking of additional services, including spa treatments, restaurant reservations and golf bookings details to appear on correspondence and PMS accurately;
  • Record special billing arrangements for reservations in all business segments;
  • All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS properties to be aware of guests special requests to meet and exceed guests expectations;
  • All standard operating procedures and policies to be followed and adhered to.

Administration

  • Maintain sales records across all marketing efforts:
  • Keeping record of success rate, revenue achieved and notes for future reference;
  • Researching, creating and maintaining proactive client lists and databases;
  • Maintain client databases:
  • Importing of manual databases
  • Creating databases through research
  • Updating databases periodically
  • Control and record keeping of related sales activities;

Reporting

  • Capture and process data to compile reports on sales, historic revenue and campaign performance, such as:
  • Weekly direct offers sales reports
  • Historical campaign efforts on demand
  • Periodic reporting on closed group efforts
  • Weekly thirdparty platform sales reports

Marketing

  • Brainstorm marketing campaigns for all properties;
  • Create job bags for marketing and production team, providing all sales information accurately

Other

  • Able to work shifts according to operational requirements (up to 2 Saturdays per month);
  • Maintenance and administration of the TCA and Images Server
  • Job Title
  • Marketing and Sales Co-Ordinator
  • Atlantic Seaboard
  • Employer Type
  • Employer Type
-> Hotels

  • Job Type
  • Job Classification > Sales & Marketing
  • FT/PT
  • Job Type
-> Full-time

  • Province
  • Location > Western Cape
  • Town/City
  • Cape Town
  • Salary Type
  • Monthly
  • Salary
  • R R25 000 ctc experience dependent
  • Start Date
  • TBA
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