International Reservations Co-ordinator

1 week ago


Cape Town, Western Cape, South Africa HotelJobs Full time
We are seeking an International Reservations Co-ordinator for our Reservations department in Cape Town.

The incumbent in the position of a International Reservations Co-ordinator is to:

  • Acquiring, confirming and booking all inbound FIT, STO Group and Series travel
  • Qualifying enquiries coming in, include the relevant sales team/person
  • Maintaining positive relationships with all guests, vendors, colleagues and global sales network
  • Monitoring the STO inbox and making sure all enquiries are answered in a timely manner, within 6 hours of receiving
  • Maintaining an accurate and up to date database of Tour Operator contracts, including system input
  • Answering of Sales department phones
  • Create profiles and rate codes for Tour Operators on the property management systems
  • Assisting the Sales Manager with creating proposals and contracts
  • Assisting Sales Manager with Site Inspections and Prospecting calls
  • Writing reports and creating presentations as requested by Sales Manager
  • Assisting with individual global account RFP process when required
  • Spearhead small sales projects, events and Action Plans along with the Sales Manager
  • Maintaining current sales and promotional literature and have a complete knowledge of hotel's services and facilities
  • Organising meetings, this may include typing the agenda and taking minutes
  • Actively participates in prescribed sales training
  • As directed, assists with the compilation of competitive intelligence information
  • Attends all sales meetings
  • Attend trade shows as needed
  • Assuming other duties as assigned by the Sales Manager, Director of Sales & Marketing or Line Manager

Qualifications:

  • Grade 12

Experience:

  • Have previous experience with reservations and banqueting
  • Understanding of yielding an advantage
  • Have a hotel background


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