International Reservations Co-ordinator
1 week ago
The incumbent in the position of a International Reservations Co-ordinator is to:
- Acquiring, confirming and booking all inbound FIT, STO Group and Series travel
- Qualifying enquiries coming in, include the relevant sales team/person
- Maintaining positive relationships with all guests, vendors, colleagues and global sales network
- Monitoring the STO inbox and making sure all enquiries are answered in a timely manner, within 6 hours of receiving
- Maintaining an accurate and up to date database of Tour Operator contracts, including system input
- Answering of Sales department phones
- Create profiles and rate codes for Tour Operators on the property management systems
- Assisting the Sales Manager with creating proposals and contracts
- Assisting Sales Manager with Site Inspections and Prospecting calls
- Writing reports and creating presentations as requested by Sales Manager
- Assisting with individual global account RFP process when required
- Spearhead small sales projects, events and Action Plans along with the Sales Manager
- Maintaining current sales and promotional literature and have a complete knowledge of hotel's services and facilities
- Organising meetings, this may include typing the agenda and taking minutes
- Actively participates in prescribed sales training
- As directed, assists with the compilation of competitive intelligence information
- Attends all sales meetings
- Attend trade shows as needed
- Assuming other duties as assigned by the Sales Manager, Director of Sales & Marketing or Line Manager
Qualifications:
- Grade 12
Experience:
- Have previous experience with reservations and banqueting
- Understanding of yielding an advantage
- Have a hotel background
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