Customer Relationship Consultant

2 weeks ago


Randburg, Gauteng, South Africa Afrizan People Intelligence Full time

About us
We are professional, agile and innovative.

Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Safe work environment

Effortless Customer Experience Delivery

  • Ensure delivery of customer service objectives.
  • Own & resolve customer issues as comprehensively as possible on first contact.
  • Be a brand ambassador of the client and create a positive image to the customer and manage impact to brand on digital platforms.
  • Ensure that issues that cannot be resolved at 1st contact or compromise service are escalated in line with the escalation processes.
  • Adhere to the set Customer Care processes and business procedures.
  • Read and adopt all changes related to new and existing products, system and process to deliver effortless customer experience on every contact.
  • Use relevant tools to support customers on product, system and process knowledge.
  • Ensure the consistent delivery of all contracted KPIs.
  • Meet service quality standards as outlined.
  • Drive customer usage by educating customers on self service and digital service platforms.

Sales Activities

  • Generate quality leads to ensure that the required conversion ratios are achieved
:

  • Identify opportunities to sell, cross sell and upsell client products on all customer interactions.
  • Converse & engage with customers around the client VAS offerings.

Retentions and Service Recovery Activities

  • Retain client's Customers upon cancellation request.
  • Effect outbound proactive retentions campaigns.
  • Recover the service where customers complain about service, product, process issues.
  • Identify any activities that may have potential negative impact to the company brand and escalate via the defined escalation processes.

Customer Relationship Management

  • Proactively engage customers on all active campaigns and service disruptions.
  • Utilize consumer profiling analytics to complete any targeted campaigns.
  • Actively campaign the CVM calender to clients where applicable.

Job Type:

Temporary

Contract length: 12 months

Ability to commute/relocate:

  • Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 2023/08/30

  • Randburg, Gauteng, South Africa Top Notch Auto Solutions (PTY) LTD. Full time

    Are you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service ConsultantsWe're on the lookout for driven, resilient, and dedicated individuals with a "can do"...


  • Randburg, Gauteng, South Africa Signa Group Full time

    MAIN JOB PURPOSEThe Strategic Relationship Consultant is primarily responsible to provide overall support to the Strategic Relationships Manager to maintain and build professional business relationships with strategic partners, representing the product offering of entities within Signa Group, and continuously educate strategic partners on the offerings of...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service ConsultantRandburgSeasonal USA Campaign – Night Shift We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required to assist clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America's sunny season, for 6...

  • Relationship Manager

    2 weeks ago


    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionResponsible for relationship management and strategic planning, implementation and monitoring/controlling of national sales strategies and financial targets to service existing clients and generate new business- Marketer/Hunter role, selling our finance options and/or services and develops new account relationships.- Solicits and maintains...

  • Relationship Banker

    2 weeks ago


    Randburg, Gauteng, South Africa Energy at Work Projects Full time

    Relationship BankerAre you a financial professional with FAIS knowledge and a talent for cross-selling? Do you excel in client experience, portfolio management, and acquiring new clients?If so, our client in the financial industry is looking for youResponsibilities:Manage and grow client portfolios effectivelyBuild and maintain strong relationships with...

  • Telesales Consultant

    2 weeks ago


    Randburg, Gauteng, South Africa Educor Full time

    Telesales Consultant (JB4123)RandburgMarket Related plus commThe Sales Consultant will convert inquiries to sales in order to achieve agreed monthly budgets and targets while developing and building client relationships that will generating more referrals and sales.Educational Requirements:Grade 12Diploma in Sales or marketing1-3 years' experience within a...


  • Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionResponsible for management of function devising implementing and provide input into the customer relationship management strategy To strategically and operationally manage and grow a portfolio of high revenue generating clients Developing indepth knowledge of a business client's activities Servicing and managing product distribution and cross...


  • Randburg, Gauteng, South Africa Signa Group Full time

    MAIN JOB PURPOSEThe role of Strategic Relationship Support Support will be to Actively support all administrative, communication, reporting, and coordinationactivities of the Strategic Relationships department including specifically theManager and Consultant of Strategic Relationships. Support the relationship between the Strategic Partners (SP) /Strategic...

  • Sales Consultant

    2 weeks ago


    Randburg, Gauteng, South Africa Rooftop Recruitment Full time

    Salary: 4000 basic + commissionOur client has an opportunity for a vibrant Sales Consultant to join their team of staff in Randburg, Gauteng, to provide excellent customer service.Responsibilities: Responsible for Sales Provide accurate information Answer customers' questions about specific products/services Conduct price and feature comparisons to...

  • Claims Consultant

    2 weeks ago


    Randburg, Gauteng, South Africa Energy at Work Projects Full time

    FNOL Claims ConsultantJob Title: FNOL Claims ConsultantCompany Overview: Join our client's dynamic team, a leading provider of insurance solutions. They are committed to delivering exceptional service and support to their clients, and they are seeking a dedicated FNOL (First Notice of Loss) Claims Consultant to join their Claims Department.Position Overview:...


  • Randburg, Gauteng, South Africa Dante Personnel Full time

    Job Title: Recruitment ConsultantCompany: Dante Personnel JohannesburgMinimum requirements:MatricPrevious sales, or customer support experience will be an advantageStrong communication and interpersonal skills to effectively engage with candidates and clientsExceptional negotiation and persuasion abilities to secure the best outcomes for all...

  • IT Consultant

    2 weeks ago


    Randburg, Gauteng, South Africa Workonline Communications Full time

    We are currently seeking a highly knowledgeable IT Consultant to join our team. In this role, you will play a pivotal role in helping individuals and businesses develop, utilize, and integrate IT systems. By resolving technical problems and providing comprehensive user training, you will enable our clients to maximize the value of technology in their...

  • Groups Consultant

    2 weeks ago


    Randburg, Gauteng, South Africa Dante Personnel Full time

    Gauteng, RandburgGROUPS CONSULTANT - Travel IndustryBased in RandburgRNegMinimum requirements:PREVIOUS EXPERIENCE: FITs & Groups at an intermediate to senior level in an inbound touroperating environment for a minimum of 7 years. Creative itinerary design, quoting & sales Excellent relationship building skills Experience in hosting Special Interest Groups...


  • Randburg, Gauteng, South Africa THE TRAVEL GROUP Full time

    Travel consulting experience Galileo or Amadeus experience Are; proactive, solution focused with the highest level of attention to detail & accuracy, leaving no room for errors if this is you read on:Required:The primary purpose of this role is to convert trialing potential clients into trading clients, implement the clients preferences by building BARs /...


  • Randburg, Gauteng, South Africa PrepaidMeters Full time

    VERY IMPORTANTMisrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offenceNote:Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with excellent attention to detail, people skills and a great work...


  • Randburg, Gauteng, South Africa Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Sales Consultant-1

    2 weeks ago


    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Sales ConsultantWelcome to FNB, the home of the #changeables. We design for the shapeshifters anddeliver products and services that make us incredibly proud of the people that make ithappen.As part of our team in FNB Commercial Products, you will be surrounded by uniquetalents, diverse minds, and an adaptable environment that lives up to...

  • Sales Consultant

    2 weeks ago


    Randburg, Gauteng, South Africa Nudle Full time

    We are looking for sales consultants to join our growing team.Great Commission Structure and all hot leads The role is for a professional who sets annual sales goals for the company and works towards achieving them with the assistance of the Sales Manager & Sales Associates. The job is based on setting up a strategy to find new prospects and sales leads and...

  • Consultant, Networks

    2 weeks ago


    Randburg, Gauteng, South Africa Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Randburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To consult with clients on system requirements, analyse and formulate technical solutions. Takes technical ownership of the configuration, implementation, ongoing...