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customer service consultant
2 weeks ago
Customer Service Consultant
Randburg
Seasonal USA Campaign – Night Shift
We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required to assist clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America's sunny season, for 6 months.
If you have worked with clients from America before, and are confident in delivering exceptional service to the international market...... Apply Now
Key responsibilities:
- Attend to inbound calls in a professional and timely manner
- Build rapport with the client, and ensure every experience is exceptional
- Think on your feet to provide solutions to challenges faced by the client
- You will be conversing in voice, email and chat. Therefore, professionalism is to be maintained through all channels
- Ability to accurately assess customer needs and potential, identify and deal with objections
- Be comfortable and confident in your approach to clients
Minimum Requirements:
- Must have worked night shift before
- Must have worked with American clients
- MS Office literate
- Excellent communication both verbal and written
- We will only consider applications from candidates who have worked on a USA campaign before.
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