Customer Care Team Leader

JOB PURPOSE To lead, develop and coach a team of Customer Care Agents by driving the daily production and achievement of set targets and SLAs; and providing accurate daily reporting on individual and team performance. To conduct thorough investigation of all Debtor's complaints and queries in accordance with the company's policies and procedures, ensuring a...

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management.Overview and Requirements: 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience...

Detail:Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents.Qualifications, Experience and Skills: Grade 12 and further studies in Management and Contact Centre Minimum of 4 years Contact Centre Team Leader experience in Customer...

Job PurposeResponsible for the day-to-day planning, operating, managing and supporting of the Customer Service Representatives, ensures that all objectives and targets are met efficiently and effectively, and serves as an expert in handling complex ueries. The Team Leader is expected to continuously improve customer satisfaction levels, maintain service...

IT Team Leader - Data Centre - RandburgResponsible for designing, advertising and managing the physical Data Centre InfrastructureMinimum requirements: IT Degree or Diploma Experience and training in ITIL and CobIT 5 years VMware experience 3 years hardware storage experience Managed a team of 3 for a minimum of 2years. Willingness to travel and work...

Team Leader Experience in outbound call center 23 years experience a must Connex 1 Knowledge advantage Debt Collections Experience Advantage Matric Salary R R Start Date 1st February 2023Salary: R12, R15,000.00 per monthEducation: High School (matric) (required)Experience:Call Center: 2 years (required)Language: English (required)Ability to Commute:...

IT Team Leader - Network Security - AA/EE - RandburgIncumbent will be responsible for the design, build, maintenance and documentation of the network security infrastructure as well as administration of Firewalls, Intrusion Prevention Systems, Intrusion Detection Systems, Network Access Control (NAC) and Virtual Private NetworkMinimum requirements: Degree +...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centreRole PurposeTo manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

Team LeaderRandburgSeasonal USA Campaign – Night Shift Main purpose of the job:We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required manage a team in assisting clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America's...

Job descriptionMain Job Function: Coach the team in order to achieve sales targets. Coach the team in order to ensure the quality of sales meets the appropriate Standard Monitoring attendance and punctuality daily Ensure that all staff adhere to the weekly performance targets. Conduct regular review of all Call Centre Agents performance and ensure...

JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIRED Minimum Matric qualification is mandatory. Tertiary qualification or course in...

JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIRED Minimum Matric qualification is mandatory. Tertiary qualification or course in...

IT Team Leader - Database - AA/EE - JHB NorthMinimum requirements: IT Degree or Diploma Microsoft training and Certifications in Data Management Minimum 7 years' relevant working experience 4+ years' of experience managing people in a technical environment 5+ years' of experience as an Application OR Systems Database Administrator 4+ years' of experience in...

Job DescriptionTo lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfactionResponsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationshipMust be knowledgeable on all aspects of the company products, processes and...

Role Responsibilities:Manage the provision of effective and efficient reception services.Respond positively to all enquiries from prospective residents and assist with any queries they may have.Coordinate admissions with the Home Manager or Deputy Home Manager.Ensure the Resident contract is presented to the Resident or their representative prior to...

Division Customer Service / Academy, Finance / Controlling Company Krones Southern Africa (Pty) Ltd Location Randburg, South Afrika Join as Professionals Worktime FulltimeKrones Southern African is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutrabling Germany, a major German company internationally recognized as the world leader...

Kairos International has expanded operations to Randburg and is on the lookout for 4 x experienced Field Marketing Team Leaders for our Vehicle Tracking Sales department and for our Funeral Sales department.Minimum experience of 1 year in the role is essential.Salary is market related however inclusive of bonus, incentives and commission to make a very...

JOB ROLE:Responsible for assisting in the smooth running of the Administration department. Responsible for all back-office operations end to end processes, ensuring all required team outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.JOB PURPOSEThe team leaders are key members of our...

Are you a dynamic and results-driven professional with over 3 years of proven experience leading successful sales teams in the BPO industry? iContactBPO wants YOU to be our next Sales Team LeaderWhy iContactBPO?Innovative Environment: Join a company at the forefront of BPO excellence, where creativity and innovation drive success.Career Growth: At...

The Team leader will be responsible for the management and performance of a team of Call Centre agents based in Randburg, Gauteng.Main Responsibilities (including but not limited to):Achieve daily and monthly targets. Drive efficiency and achieve all key KPI's. Coach the agents every day to ensure positive results and conduct quality checks to identify areas...