Call Coordinator

IntroductionThe purpose of the role is to take the lead on call management and coordination with the first-time resolution principle while providing effective support of incidents and requests based on clients SLA's.Duties & Responsibilities Overseeing the ticket management process and Service Desk Agent involved in resolving the incident. Managing calls...

About Shared Mobility Africa:Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to hear...

Overall purpose of the job: The purpose of the Fire Coordinator and Administrator is to assistProjects and Operations with coordination of jobs and administration functions relating to bothProjects and Operations.Duties & Responsibilities:Scheduling of jobs with clients and technicians (internal & external) Answering all incoming calls in an efficient and...

MobifyTracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Field Agent Coordinator to join our rapidly growing team. As a Field Agent Coordinator, you will have the chance to support the coordination of field agents, assist in service schedules, and contribute to the efficient delivery of technical support...

Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and ReconnectionJOB TITLE:Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) ReconnectionsMAIN PURPOSE OF JOB: Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers for Reconnections and...

Work DescriptionThe Facility and Fleet Management Coordinator assist the Corporate Operations Managers in the management of Facilities, Fleet and Assets.The Facilities and Fleet Management Coordinator is responsible for Supply Chain Management: Sourcing and Requisitions and Security and Risk relating to Facilities, Fleet and Assets Management.Duties Facility...

3years Monitor customer load board and information flow. Monitor and maintain team mailbox Learn and execute multiple job functions within the assigned team. Perform multitasking. Facilitate customer calls and updates and identify when an outgoing call is needed to offer proactive answers. Attend to client queries. Process all Port documentation. Ensure that...

Overall Purpose of the Job:Ensure effective completion of all administration duties pertaining the area.Minimum qualifications and experience: Grade 12 or equivalent Excellent verbal and written communication Minimum of 2 years admin background Computer literate MS Office Experience with Listener advantageousMain duties & Responsibilities: Incumbent has to...

Our client is looking for a Sales Co-ordinator who will be responsible for ensuring a smooth and effective sales administration process is maintained and administrative support provided to the sales team to ensure increased sales and customer satisfaction.Requirements:Grade 12Intermediate functionality in MS Office product suite, specifically ExcelPrevious...

Filing of correspondence daily. Creating new files. Reconcile petty cash book on a weekly basis by ensuring that receipts are recorded accurately and effectively, as, and when required. Make national and international travel arrangements as and when required including travel documentation, car hire, conference bookings, immunizations, and foreign currency....

Who are we?Under direct supervision, performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked. What will make you successful in this role?Grade 12/Standard 10/NQF 4RE 5Exposure to the broker or...

OVERALL PURPOSE OF THE JOB Manages and leads the Contact Centre Team. Communicates organisations goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Participate in hiring and training and keep management updated on team performance. Communicate concerns and policies among management and team members.Operations...

Job Title:Front Desk ReceptionistJob Location: MidrandCost Centre:BMWAgreement Type: PermanentÂOVERALL PURPOSE OF JOB:We are looking for a Front Desk Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Receiving visitors at the front desk by greeting, welcoming, directing and announcing them...

CCC Outbound Sales Admin Agent Level 2Reporting to: CCC Outbound Sales SupervisorMinimum Qualifications and Experience: Matric At least 1 to 2 years' experience within a contact center, of which admin experience would be Continuous Improvement experience Proven experience as an office administrator, office assistant or relevant role Outstanding communication...

Front Desk Activities Answer incoming calls promptly, screen them effectively, and ensure and they are directed to the appropriate person or department. Preparing boardrooms, meeting and training rooms Meet and greet clients and direct them to the correct boardroom Order refreshments Receive deliveries; sort and distribute incoming mail. Coordinate items...

COMPETENCIES: Very strong administration and coordination skills. Excellent communication skills internally and externally. Excellent organisational skills. Attention to detail and accuracy. Ability to perform excellent customer service duties. Strong interpersonal and problemsolving abilities. Forward thinker, anticipating change and reacting to this...

Business Unit, Department, Reporting Job grade/level S6 Business Unit Cloud Platform Solutions Department Cloud Platform Solutions Position reports to Snr Specialist: DCO Infrastructure Planning Span of Control 0 Core DescriptionTo provide support services to the two Data Centre buildings in all aspects of the building infrastructure and maintenance services...

Responsibilities Provide support and assistance to the Territory Manager. Assist new and existing customers with any enquiries Product or Service. Various administrative duties as required like preparing Quotations, Updating the CRM, Weekly Reporting and Scorecard updates etc. Prospecting and Cold Calling Coordinating with Territory Manager to confirm and...

Administrative/Personal Assistant Support Proactively manage and coordinate the diary of the DCA prioritising and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided. Provide full personal assistant support by dealing with all correspondence and calls, drafting routine letters to a high standard, minute...