Team Leader: Contact Centre

We are currently looking for a Contact Centre Admin, that will be based at DigitalResponsibilities: Running and Managing the call centre daily. Set targets for all Call Centre Agents Understand the organizations products, services, procedures, and guidelines and communicate same to team leaders Monitor all calls to ensure that due procedures and quality...

About Shared Mobility Africa:Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to hear...

BMW Financial Services - Customer Service - Team LeaderBased in MidrandThe Team Leader is responsible for leading an inbound customer service team and ensuring high-quality service delivery aligned with customer objectives. Additionally, they collaborate with other teams in the Contact Centre to maintain a consistent Customer Experience.Main...

BMW Financial Services - Customer Service - Team LeaderBased in MidrandÂÂMain Responsibilities will include but will not be limited to:Leading and managing a team of +21agents Coaching and developing agents through continuous oneonone sessions i.e. daily, weekly and monthly Attendance and leave management process and updating matrix Manage and motivate...

Vacancy: Commercial Contact Centre ManagerPeople/Function Management: Duel reporting Commercial / SubscriberMajor Responsibilities: Handling of inbound and outbound queries escalated to your level. Ensure correct and effective booking communication with internal and external client. Ensure great customer service is always delivered in your team. Assisting in...

At PSG Wealth, we are committed to delivering exceptional client experiences and providing tailored financial solutions. As a Client Services Team Lead, you will play a pivotal role in ensuring our clients receive top-notch service and support. You will lead a team dedicated to building strong client relationships, resolving inquiries efficiently, and...

KEY RESPONSIBILITIES Achieve sales targets grow our product in profitable and sustainable manner. Communicating job requirements and performance standards to others Conducting performance feedback meetings Ensure sales targets are met. Build and maintain relationships with relevant stakeholders. Identify and meet stakeholder needs, including giving them...

Knowledge of the dental trade is desirable however not essential. A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills. A minimum of 2 years team leader/supervisor experience Can demonstrate a high level of commitment to customer care values when dealing with internal...

Accounts Payable Team Leader Location: Midrand, South Africa Function: Shared Service CentreOverview:You will be part of a wider/expanding EMEA Shared Service Centre (SSC) team that are based in the UK, South Africa, Egypt and Turkey. The whole of the SSC is around 230 people across 3 different functions - Finance, Credit & Collections and Supply Chain. We...

Role DescriptionThis is a full-time on-site role as a Team Leader located in Midrand, Responsible for ensuring that that warehouse space is kept working, tidy, organized, and free from hazards.Qualifications National Senior Certificate. Valid driver's license.- OWN TRANSPORT ESSENTIAL: A supervisory qualification would also be beneficial. Proven experience...

Who are we? Grade 12/Standard 10/NQF BCom Degree (Optional)Minimum Experience Required Minimum 5 years short term insurance experience Minimum 3 years Claims experience Minimum 2 years Supervisory/Management experience Reporting and Managing Key Team Deliverables Monitoring of the daily dashboard to ensure adherence to SL Monitoring the teams accurate and...

Hahn Collections is looking for a strong and motivated Debt Collection Team Leader to join our team.REQUIREMENTS: Matric Certificate Tertiary qualification or course is advantageous, but not required 5 years of debt collection call center experience, 2 years of management experience in debt collection Strong debt collecting skills with a proven track record...

Who are we? Grade 12/Standard 10/NQF 4Minimum Experience Minimum 5 years shortterm insurance experience Minimum 3 years Claims Investigations experience Supervisory/Management experience will be beneficial Solid understanding of TIA and MIA claims system and claims procedures: inclusive of claims, investigations and legal department processes Commercial...

REPORTS TO:Contact Centre Sales ManagerBASED IN:Inland Region (Midrand)QUALIFICATION & EXPERIENCE: Grade 12 or equivalent Knowledge of customer service principles and practices Telephonic Sales Support Knowledge of administrative procedures Knowledge of security industry beneficial Fully bilingualJOB REQUIREMENTS & OTHER ATTRIBUTES: Computer literate (MS...

Job PurposeDevelop team schedules and assist in the successful onboarding and training of team members. Create and communicate a clear list of expectations and goals for team members to follow. Offer emotional support to project team members and make people feel valued.Required: QualificationsGrade 12Diploma / Btech Information Management/Computer Science or...

Job Title / Role: People Shared Services Team Leader(GBS Team Leader) Organization: SiemensProprietary Limited Location: Midrand,South Africa Line Manager:Regional Shared Services Manager In Company Manager:Country Head of P&O The Business Siemens is a globalpowerhouse in diversified engineering providing products, systems and...

Job Title / Role: Service Operations Team LeaderOrganization: Lead Country South AfricaLocation: Midrand, South AfricaReporting Manager: Customer Services ManagerThe BusinessSiemens is a global powerhouse in diversified engineering providing products, systems and solutions across the Electrification, Automation and Digitalization value chain. The company has...

Salary: Market related**Location: Midrand**Job type: Permanent**Industry: FMCG**Reference Number: RDT.D.CCS **COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION:Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible...

Team Leadership: Lead, motivate, and inspire a team of debt collection agents. Provide ongoing coaching, training, and feedback. Foster a positive and collaborative team environment.Performance Management: Monitor and evaluate individual and team performance. Implement strategies to address performance gaps. Conduct regular performance reviews.Process...

Introduction Metropolitan is one of the services brands in South Africa. With a 125year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.Metropolitan operates in South Africa, but the brand is also...