Ccc Outbound Sales Admin Agent Level 2

2 weeks ago

Midrand, Gauteng, South Africa Fidelity Services Group Full time

CCC Outbound Sales Admin Agent Level 2

Reporting to:
CCC Outbound Sales Supervisor

Minimum Qualifications and Experience:

  • Matric
  • At least 1 to 2 years' experience within a contact center, of which admin experience would be
  • Continuous Improvement experience
  • Proven experience as an office administrator, office assistant or relevant role
  • Outstanding communication and interpersonal abilities
  • Excellent organizational skills
  • Excellent knowledge of MS Office (word, teams, excel, PowerPoint) and office management software (ERP/Openscape etc.)
  • Qualifications in secretarial studies will be an advantage
  • High school diploma; BSc/BA in office administration or relevant field is preferred

Main Duties and Responsibilities:

  • The office administrator ensures smooth running of our company's offices and contributes in driving sustainable growth.
  • Coordinate office activities and operations to secure efficiency and compliance to company policies
  • Ensure own performance and drive to achieve results.
  • Manage Moving enquiries, pending's, appointment feedback, LSN lead information inputs, courtesy calls, follow up calls admin tasks from the Reconnection team in CCC.
  • Create and update records and databases with required data.
  • Create and update reports with required data.
  • Submit timely reports that is accurate.
  • Assist colleagues whenever necessary
  • Ability to comprehend, capture and interpret basic customer information.
  • Handle all client queries relating to possible moving, relocating and reconnections
  • Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending's
  • If complaints need to be escalated to other departments for resolution ensure escalated and tracked within 24 hrs for resolution, if not, followup until resolution is reached and include Supervisor if need be.
  • All cancellations must be receipted, responded to, contacted and given to correct agent in the CCC team to assist.
  • Manage your daily log report and complete today's work today.
  • Assist with payroll administration and updating of timesheets.
  • Analyse various parts of a problem properly and develop logical solutions
  • Assist with call overflow from Level 1 Agents as and when required to maintain Service levels.
  • Provide Feedback to Customers and always contact via telephone call as first point of contact.
  • Exercise good interpersonal skills to be able to deal with difficult customers at all levels
  • Ability to treat people with respect under all circumstances and thus instil trust in others by upholding the values of the organization
  • Ability to adapt to change in the work environment, delays or other unexpected demands.
  • Ability to adapt to new processes and procedures due to improvement in client retention.
  • Drive down company attrition by preventing cancellations.
  • Quality management to look for means of improving as well as promoting quality within the company as well as fellow employees
  • Ability to think innovative of best practices and ensure processes are always looked at to be improved.
  • Investigate and resolve customer's complaints or queries
  • Provide timeous feedback to customers and Management always.
  • Keep accurate records of discussions or correspondence with customers, LSN notes as an example.
  • Communicate and coordinate with regions

Behavioral Competencies:

  • Reliable
  • Selfmotivated
  • Trustworthy
  • Customer focus
  • Ability to adapt to change
  • Understanding others
  • Written communication
  • Listening
  • Drive for results
  • Building effective teams
  • Decision Quality
  • Professionalism
  • Informing and communicating
  • Composure
  • Functional skills
  • Admin skills
  • Peer relationships
  • Patience
  • Problem solving
**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

  • Customer Relations Sales Agent Level 2

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Title: New Business Specialist - CCC Level 2 FindU AgentReporting to: Sales SupervisorLocation: CCC Ulwazi MidrandOverall Purpose of the role:To drive new sales, maintain a healthy customer base as well as ensure all existing clients receive service within regards to _Secure Home, Secure Connect, RiskWatch_ and FindU business. As well as other new business...

  • Level 2: Call Centre Sales Supervisor =sales

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and ReconnectionJOB TITLE:Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) ReconnectionsMAIN PURPOSE OF JOB: Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers for Reconnections and...

  • Outbound Level 2 Sales Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Outbound Customer Service Retention Agent Level 2Reporting to: Customer Service Retention SupervisorOverall Purpose of the Job:Minimum Qualifications and Experience: Matric A minimum of 2 years customer service experience. At least 1 to 2 years' experience within a contact center, of which client retention experience would be beneficial. Continuous...

  • Outbound Customer Service Retention Agent Level 2

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    (Customer Contact Centre) Fidelity ADT - Outbound Customer Service Retention Agent Level 2Reporting to: Customer Service Retention SupervisorMinimum Qualifications and Experience: Matric A minimum of 2 years customer service experience. At least 1 to 2 years' experience within a contact center, of which client retention experience would be Continuous...

  • Commercial Contact Centre Manager

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Vacancy: Commercial Contact Centre ManagerPeople/Function Management: Duel reporting Commercial / SubscriberMajor Responsibilities: Handling of inbound and outbound queries escalated to your level. Ensure correct and effective booking communication with internal and external client. Ensure great customer service is always delivered in your team. Assisting in...

  • Outbound Sales Agent

    2 weeks ago

    Midrand, Gauteng, South Africa MiWay Full time

    Who are we? Minimum 1 year Insurance background Outbound experience Minimum Qualifications Required Grade 12/Standard 10/NQF Regulatory Exam STI FAIS creditsEssential Requirements Selfmanaged Well spoken Active listening skills Selfmotivated Adaptability Quality orientated and organised Must be highly proficient in dealing with clients at all levels Customer...

  • Call Centre Sales Agent 2018

    2 months ago

    Midrand, Gauteng, South Africa Jobking Full time

    Outbound call centre agentOur Business is based in Johannesburg, Midrand.We are looking for Dynamic Outbound Call centre sales staff for telesales positions.Excellent Telephone Skills are requiredCustomer service oriented and candidate must work well in a teamTarget driven candidates are required to apply for this positionMust be able to work well under...

  • Level 1 Customer Service/retention Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    MAIN PURPOSE OF JOB:To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI's is achieved at all times.QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment would be advantageous Computer literacy essential (MS Word,...

  • admin assistant-bcx

    4 weeks ago

    Midrand, Gauteng, South Africa Jobking Full time

    BCX (UCS TS) seeks a Distribution Admin Clerk. The successful incumbent remains accountable for the daily activities relating to inbound and outbound stock / assets movement within his/her distribution centre and needs to ensure operational execution of the stock management process and associated controls, as defined within the " ITSM - UCS Technology...

  • admin assistant-bcx

    2 months ago

    Midrand, Gauteng, South Africa Jobking Full time

    BCX (UCS TS) seeks a Distribution Admin Clerk. The successful incumbent remains accountable for the daily activities relating to inbound and outbound stock / assets movement within his/her distribution centre and needs to ensure operational execution of the stock management process and associated controls, as defined within the " ITSM - UCS Technology...

  • Miway Blink Outbound Sales Agent

    2 weeks ago

    Midrand, Gauteng, South Africa MiWay Full time

    Who are we?MiWay Blink is a division of MiWay Insurance Ltd, MiWay's all digital insurance business. Our team is agile, we collaborate a lot in our own team and across the MiWay business and work with conviction to deliver on our mandate. If that sounds up your ally, then we're the team for you. The Role in a NutshellRole is all about giving potential...

  • Customer Service Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Vacancy: Customer Service Agent - 6 Month ContractRegion: MidrandReporting to: Contact Centre Manager InlandJob Description MAIN PURPOSE OF JOB:To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI's is achieved at all timesQUALIFICATION & EXPERIENCE: Matric or relevant...

  • Outbound Sales Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Treble Solutions Full time

    REQUIREMENTS Must reside in Midrand and surrounding areas Must have a minimum of 1 year experience in cell phone contract sales Must be money hungry and enthusiastic Must have excellent communication skills Must be computer literate Must meet daily, weekly and monthly targetsWE OFFER Training Basic salary Uncapped commission structure Permanent contract...

  • Sales Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Isilumko Staffing Full time

    If you have gained 2-3 years' of Outbound Call Centre experience, within short term insurance and have a RE 5 certificate or will be writing it soon (dependent on DOFA date).There is a role towards Kosmosdal, with a well known short term insurance client. Basic and uncapped commission.First 2 months' will consist of training.Looking for Top Performers -...

  • Sales Agent

    2 weeks ago

    Midrand, Gauteng, South Africa ndaka property group Full time

    we are looking for property practitionersSales AgentsRental Agentswe are looking for passionate individuals to join our agencyJob requirementsdrivers licenseown vehiclesales experiencescomputer literacysmart phone and laptopgrade12commission basedSalary: R5, R10,000.00 per monthAbility to commute/relocate: Midrand, Gauteng: Reliably commute or planning to...

  • Fleet Sales Agents

    2 weeks ago

    Midrand, Gauteng, South Africa SoluGrowth (Pty) Ltd. Full time

    SoluGrowth is looking for 2 Fleet Sales Agents.The Fleet Sales Agent will be responsible for obtaining new business through the B2B Saleschannel. This will include Corporate Fleet, Government and Rental Fleets.COMPETENCIES AND SKILLS: Matric. Tertiary Qualification in Sales and Marketing will be advantageous Valid drivers license Communication: Excellent...

  • Admin Assistant I

    2 weeks ago

    Midrand, Gauteng, South Africa Smollan Full time

    Sales TrackingCo-Ordination of Trade ReportsBudget ManagementOffice AdministrationManagement and General Administration1-2 year's secretarial/admin experience, preferably in retail /FMCG||Essential / Minimum|0-5 years|Grade 12/NQF level 4Communication skills (verbal & written)Sales objective achievement skillsFinancial management skillsPlanning and...

  • Sale Agent

    2 weeks ago

    Midrand, Gauteng, South Africa ndaka property group Full time

    We looking for sale and rental Agent(commission based)Job RequirementDrivers licenseown vehiclesales experienceComputer literacysmart phonegrade12cSalary: R R5,000.00 per month

  • Sales and Business Admin Assistant

    2 weeks ago

    Midrand, Gauteng, South Africa Rectron Full time

    The main purpose of this designation is to assist the branch manager and the business unit with administrative duties. This position reports to the branch manager.Primary Objectives: Assist the branch manager with admin related matters. Assist in the process of forecasting for Cape Town stock through BMs in JHB. Assist admin, branch manager and business...

  • Residential Sales Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Kontak Recruitment SA Full time

    Midrand, Gauteng - Real EstateResidential Sales Agent (JB3812)Midrand, GautengR basic plus commission - benefits include: A company car, cell phone, laptop and monthly incentives on achieved sales targetsPermanentA distinguished developer, recognized for its unwavering commitment to premium projects in the Gauteng region, is actively seeking a skilled...