Dialler Manager

JOB SUMMARYResponsibilities & DutiesResponsible to operate and manage our Vici-dial system, as well as providing Dialler management. This individual will be responsible for managing campaigns on the dialer respectively to the dialer level. The primary objective of the role is to execute and manage dialler strategy for different branches.Responsibilities and...

Building data queries using Google Sheets (SQL processes, triggers and SSIS packages is an advantage)Building daily reports on campaigns for previous days using SQL, Excel and ICBM.Analyse dialler results in real-time for agents and recommends changes to current process.Communicate any dialler issues with management and vendor.Compile monthly report for...

Financial Wealth Holding, a leading BPO in the Financial Services Industry, is looking for a Dialer Specialist who is looking for a new challenge.Key performance areas: To manage all outbound and inbound administration functions on the telephony platform (Connex One) Liaise with IT for fault resolution and new implementations Develop and execute dialler...

The Campaigns manager at IconAF is responsible for, maintaining all campaign schedules and ensuring the success of every campaign that is assigned to the branch that they are custodians ofThe responsibility of the campaign Manager is not exhaustive and may change from time to time as decided by Management.Business Responsibility:Ensure that all systems are...

To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operationsDialer managementCampaign and leads distributionDialer MIS – campaigns, staff optimization, capacity planningIT/system related role to support collections/sales/operations functionContribute to the delivery of...

Job DescriptionTo provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations Dialer management Campaign and leads distribution Dialer MIS campaigns, staff optimization, capacity planning IT/system related role to support collections/sales/operations function Contribute...

Description To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations Dialer management Campaign and leads distribution Dialer MIS – campaigns, staff optimization, capacity planning IT/system related role to support collections/sales/operations function ...

Job DescriptionTo provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operationsDialer managementCampaign and leads distributionDialer MIS – campaigns, staff optimization, capacity planningIT/system related role to support collections/sales/operations functionContribute to...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within to deliver market-leading contractual serviceTo optimise call delivery and workflow across the 16-week planning window for all clients within, balancing service and recovery actions to deliver the...

The Sales Agent at P3 People is responsible for initializing and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on...

JOB SUMMARYThe Sales Agent at P3 People is responsible for initializing and managing relationships with customers, serve customers by selling products and meeting customer needs, converting leads to sales, planning and organizing daily tasks.Responsibilities & DutiesThe responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring...

The Sales Agent at P3 People is responsible for initializing and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on...

National Debt Advisors, an award winning Debt Counselling company based in the City of Cape Town is on the lookout for a diligent and experienced Dialer Specialist. The Dialer Specialist will be responsible for overseeing our dialer/telecoms system, This role requires a proactive individual with a strong technical background, excellent organizational skills,...

Cape Town PermanentTo translate business requirements into proposed technical solutions across business units and business processesREQUIREMENTS Bachelor's degree Information Systems or related TOGAF certification 35 years experience Working experience working in Agile (SCRUM) teams Financial services or retail industry experience Alignment to the TOGAF...

Understanding and experience of credit scores, bureau scores and segmentation analytics on consumer portfolios. Provide Daily and monthly analytic support for Collections in collaboration with Data and Analytics function. Contribute positively toward effective monthly collections percentage by providing uptodate analysis and reporting as well as provide...

THE MAIN PURPOSE OF THE ROLE To drive daily operations and collections within the Team and engage with External debt collectors, Management of accounts, soft trace process, reconciliations, compliance of Service level agreements and reporting. The candidate must have good and strong leadership skills. JOB REQUIREMENTSGrade 12Business Diploma /Degree or...

Job briefAre you looking to join a dynamic, modern, and forward-thinking organization with a focus on People with Passion and acting with Purpose?Want to work at a prime location within the V and A, Waterfront.We are looking for a Data Analyst with a degree in data science. You will be managing, monitoring, and analyzing s for a contact center and completing...

Junior Collections Strategy AnalystCape TownThe role is accountable for designing novel models and advanced data analytics. Understanding and experience of credit scores, bureau scores and segmentation analytics on consumer portfolios. Provide Daily and monthly analytic support for Collections in collaboration with Data and Analytics function Contribute...

As a Real Time Planning Analyst your role will be to provide operational forecasts, schedules, effective training plans, and best commercial fit planning activity to agreed company standards and timescales, ensuring cost-effective use of resources against planned volumes whilst considering the work/life balance of our agents. This role is intended to produce...

Job Description/SpecificationTelesales AgentWe are looking for young, dynamic, well-spoken individuals preferably with telesales experience; to work from our incredible office at the V&A in Waterfront.Do not miss out on this opportunity- JOB SUMMARYThe Telesales Agent at IconAF is responsible for offering sales and marketing support for clients in accordance...