Junior Campaigns Manager
2 weeks ago
responsible for, maintaining all campaign schedules and ensuring the success of every campaign that is assigned to the branch that they are custodians of
The responsibility of the campaign Manager is not exhaustive and may change from time to time as decided by Management.
Business Responsibility:
Ensure that all systems are functional by logging onto the relevant platforms;
- Create, check and maintain schedules and ensure that the necessary adjustments are made and communicated;
- Ensuring that dialable Leads are loaded against all campaigns that are on the schedule for the specific branch or affiliate;
- Should leads not be loaded then the Campaign Manager must advise the Data department to resolve within the agreed SLA;
- Awaiting deduped lists
- Ensure that campaigns are set up within the SLA;
- Dialler technical issues reported to Dialler Manager to resolve within the SLA;
- Outstanding cases in the Verification queues are to be escalated to Verifications to resolve within the SLA;
- Schedule adjustments based on paused campaigns or instances where clients request additional targets or reallocation based on non -performing affiliates and update the schedule based on the aforementioned adjustments;
- Ensure that affiliates are dialling campaigns at recommended times
- Should a data issue be identified then escalate to the Data department to resolve within the agreed SLA
- Should a dialler adjustment be identified then escalate to dialler management to be solved,
- Check the Daily Production Report each hour and establish problem areas and whether leads are going through to the client. Check report for successes fails and whether there are any issues in production. These problems could be on data, dialer, in production, verifications or systems.
Key Performance Measures:
- Investigating
- Back tracking a life cycle of a lead
- Investigating
- Communication with QA
- Report on agent performance
- Report on campaign performance
- Effectively communicate with the team members on campaign changes.
- COB report
- Troubleshooting
- Liaise with the relevant party when there is an issue
- Spot checks on affiliates and campaigns
- Monitoring call quality
- Report back to the manager with issues picked up
- Relevant communication with branches, including amended schedules
- Accurate communication with dialler manager
- Lead balance checking
Knowledge, Skills, and Abilities
- Highly analytical and detailoriented.
- Excellent Excel skills.
- Good Interpersonal skills
- Ability to go the extra mile.
- Ability to monitor and navigate through the different systems.
- Proven track record of managing revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives
- Demonstrable sales experience, with a proven track record of delivering strong results against both revenue targets and KPI measures in previous roles
- Good level of experience in key account management, strategic sales planning, and implementation, including experience of pipeline management
- Proven ability to work collaboratively as part of a diverse team, in a fastpaced environment
- Highly organized, driven, with good time management skills and a logical approach
- Ability to present at Board Level and control meetings to your desired outcome.
- Software sales experience preferable
- Able to prioritize workload and excellent attention to detail.
- Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
- Professionally presented, articulate, and confident communicator at all levels
We are looking for a young, enthusiastic, highly analytical, hardworking individual, who can work well with our dynamic team.
Reporting to:
Head of Campaign Management
Job Purpose:
Maintaining all campaign schedules and ensuring the success of every campaign that is assigned to the branch that they are custodians of
Location:
V&A Waterfront, Cape Town
Working Hours:
Monday to Friday: You will be required to work from 08:00am - 18:00pm. Plus 2 Saturdays (9am-1pm)
Salary:
R10,000.00 per month
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
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