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Junior Collections Strategy Analyst
2 weeks ago
- Provide Daily and monthly analytic support for Collections in collaboration with Data and Analytics function.
- Contribute positively toward effective monthly collections percentage by providing uptodate analysis and reporting as well as provide strategic guidance to ensure consistent increase in the overall collections book.
- Produce daily productivity analysis.
- Ensure efficiency of resources by providing strategic campaign plan to optimise effective use of all current tools i.e., WhatsApp, Dialler, SMS etc.
- Report daily, weekly and monthly on performance measures and provide insights which will inform strategic direction in terms of collections focus.
- Self Service campaigns and Communications Strategies implement and manage in collaboration with other business stakeholders.
- Understanding of productivity metrics in a call centre environment to build comprehensive reporting around the full end to end collections process.
- Highly curious and have a continuous improvement mindset.
Qualifications and Experience
- Bachelors Degree: Bcom including Maths, Stats or Finance, Economics major with Econometrix, Actuarial Science, Bsc Engineering (preferred).
- 13 years of experience working with credit or collections environment.
- Analytical tools: SQL, R, Python.
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