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Dialer Administrator
4 months ago
To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations
- Dialer management
- Campaign and leads distribution
- Dialer MIS campaigns, staff optimization, capacity planning
- IT/system related role to support collections/sales/operations function
- Contribute to the delivery of business results (e.g. cash collected, leads converted) through dialer campaigns
- Deliver exceptional service that exceeds customers' expectations through
- Develop campaigns and load onto dialer to drive collections/sales/operations strategy within agreed turnaround times and deadlines
- Minimise dialer and agent downtime by planning effective campaigns with appropriate workload and balancing of workload between collectors
- Produce accurate MIS to develop campaigns and track dialer performance, track campaign progress and provide feedback.
- Ensure that poor data integrity does not compromise campaign efficiency
- Manage own development to increase own competencies
Application Closing Date
27/06/24