Sales Agent/ Consultant

1 week ago

Cape Town, Western Cape, South Africa P3 People Full time

The Sales Agent at P3 People is
responsible for initializing and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.


Responsibilities & Duties


The responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on calls, pose accurate compliance questions, POPI questions and accurately capture customer details.

Correctly classify calls on the internal dialler and produce quality sales.

There will be additional tasks at the onset of the launch of the campaign, which is not limited too but will include inbound services and in addition guiding the potential customers through the sign up journey and answering relevant process questions.


People Responsibility:

  • Communicating with customers and sales team leaders
  • Analysing customer behaviour.
  • Effective handle objection and create need.
  • Escalating complaints and queries to team managers
  • Converting leads to sales in accordance with team and branch target
  • Accurately classifying call details on the internal dialler
  • Accurately capturing customers biographical details on the internal dialler
  • Building positive relationships with customers and business associates
  • Use questioning techniques in calls acutely
  • Matching customers to products and pitching appropriate products
  • Ensuring qualifying, compliance and POPI questions are posed to customers
  • Presenting information on the script articulately and precisely
  • Handling objections effectively

Business Responsibility:

  • Ensure that current sales scripts are followed and presented correctly to clients.
  • Ensure that daily agent targets are met
  • Handle rejections, disappointments, and setbacks effectively.
  • Ensure personal adherence to the company values
  • Attend and understand campaign briefings and ensure knowledge of new campaigns and associated script.
  • Remain selfdisciplined and maintain good attendance
  • Adhere to performance targets concerning call quality and call outcomes
  • Safeguard company property and its use

Key performance Measures:

  • Sales Targets
  • Call quality
  • Pending percentage
  • Accurate call dispositions
  • Attendance and conduct

Knowledge, Skills and Abilities
-
RE qualification preferably:

  • Minimum of 1 year of outbound sales experience
    (insurance products):
  • Has enthusiasm and tenacity to overcome adversity
  • Be equipped with the basic principles of the sales process
  • Matric;
  • Computer literate;
  • Eloquent / Wellspoken;
  • Ability to handle pressure;
  • Ability to generate sales;
  • Punctual;
  • Teachable;
  • Selfdiscipline;
  • Curiosity
  • Personable;
  • Persistent;
  • Target driven;
  • Resilient;
  • Motivated;
  • Ability to work well with others;
  • Ability to work under pressure
  • Excellent verbal communication skills;
Job Specification

Sales Agent/ Consultant

Required experience:
Entry-level,6 months - 2 years Call Centre Sales Agent Experience

Geographical / Feeder Area:
Goodwood, Zonnebloem, Wynberg, Maitland, Woodstock, Khayelitsha Site-B, Mitchell's Plain, Delft

Required Knowledge, Skills and Abilities:

  • Matric;
  • Computer literate;
  • Eloquent / Wellspoken;
  • Ability to handle pressure;
  • Ability to generate sales;
  • Punctual;
  • Teachable;
  • Selfdiscipline;
  • Curiosity
  • Personable;
  • Persistent;
  • Target driven;
  • Resilient;
  • Motivated;
  • Ability to work well with others;
  • Excellent verbal communication skills;
  • Multi media knowledge and general knowledge of marketing

Required Personality traits:

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have a RE qualification?

Education:

  • High School (matric) (required)

Experience:

  • Sales: 1 year (required)

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