Sales Contact Center Consultants

2 weeks ago

Cape Town, Western Cape, South Africa P3 People Full time

JOB SUMMARY


The Sales Agent at P3 People is
responsible for initializing and managing relationships with customers, serve customers by selling products and meeting customer needs, converting leads to sales, planning and organizing daily tasks.


Responsibilities & Duties


The responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on calls, pose accurate compliance questions, and accurately capture customer details.

Correctly classify calls on the internal dialler and produce quality sales.

People Responsibility:

Make 4-8 sales average per day

Communicating with customers and sales team leaders

Analysing customer behaviour.

Effective handle objection and create need.

Escalating complaints and queries to team managers

Converting leads to sales in accordance with team and branch target

Accurately classifying call details on the internal dialler

Accurately capturing customers biographical details on the internal dialler

Building positive relationships with customers and business associates

Use questioning techniques in calls acutely

Matching customers to products and pitching appropriate products

Ensuring qualifying, compliance and regularity items are followed correctly

Presenting information on the script articulately and precisely

Handling objections effectively

Business Responsibility:

  • Ensure that current sales scripts are followed and presented correctly to clients.
  • Ensure that daily agent targets are met
  • Handle rejections,disappointments, and setbacks effectively.
  • Ensure personal adherence to the company values
  • Attend and understand campaign briefings and ensure knowledge of new campaigns and associated script.
  • Remain selfdisciplined and maintain good attendance
  • Adhere to performance targets concerning call quality and call outcomes
  • Safeguard company property and its use

2.
Key performance Measures:

  • Sales Targets
  • Call quality
  • Accurate call dispositions
  • Attendance and conduct

Knowledge, Skills and Abilities

  • Matric;
  • Computer literate;
  • Eloquent / Wellspoken;
  • Ability to handle pressure;
  • Ability to generate sales;
  • Punctual;
  • Teachable;
  • Selfdiscipline;
  • Curiosity
  • Personable;
  • Persistent;
  • Target driven;
  • Resilient;
  • Motivated;
  • Ability to work well with others;
  • Excellent verbal communication
skills;

Required experience:
Entry-level,6 months - 2 years Call Centre Sales Agent Experience

Geographical / Feeder Area:
Goodwood, Zonnebloem, Wynberg, Maitland, Woodstock, Khayelitsha Site-B, Mitchell's Plain, Delft

Required Knowledge, Skills and Abilities:

  • Matric;
  • Computer literate;
  • Eloquent / Wellspoken;
  • Ability to handle pressure;
  • Ability to generate sales;
  • Punctual;
  • Teachable;
  • Selfdiscipline;
  • Curiosity
  • Personable;
  • Persistent;
  • Target driven;
  • Resilient;
  • Motivated;
  • Ability to work well with others;
  • Excellent verbal communication
skills;

Type of Employment:
Probation/ Permanent

Remuneration:
R 5,500 to R18,000 CTC per calendar month inclusive of bonuses

Required Personality traits:

Salary:
R5, R18,000.00 per month

Education:

  • High School (matric) (required)

Experience:

  • International contact center: 1 year (required)

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