Real Time Planning Analyst

Job Advert Reimagine your career**If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office.With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being...

Working Hours: NightshiftAs a Real Time Analyst your role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients.Duties & Responsibilities Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing activities / staffing to ensure that service levels...

Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...

Real Time Analyst (Workforce Management), AWS Customer ServiceAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and...

About our Client:Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.Why should you choose our Client?Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

We are looking for an excellent Real Time Analyst.Description Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals Completes rootcause analysis to determine and...

A bachelor's degree in an analytical or business field, or comparable business experience with some technical background. - 5+ years' of overall experience in a consumer-facing or service organization - 3+ years of experience in a large scale operations planning or supply chain teams - Experience in building and managing capacity/labor/inventory plans for...

Company DescriptionPeople, passion and purpose- those are our core values at P3, a company located at the V & A Waterfront. We are seeking experienced team managers for our Outbound Call Centre with a passion for sales. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with...

To identify and track real time performance and communicate any deviations to business and update the system to align to processes and proceduresGenerate the necessary ad hoc and compliance reports.Administer and capture exception codes for schedules.Escalate system problems when and if necessary as per the procedure.Investigate, administer and process...

Description To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures Generate the necessary ad hoc and compliance reports. Administer and capture exception codes for schedules. Escalate system problems when and if necessary as per the procedure. Investigate,...

Job DescriptionTo identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures Generate the necessary ad hoc and compliance reports. Administer and capture exception codes for schedules. Escalate system problems when and if necessary as per the procedure. Investigate,...

About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To identify and track real time performance and communicate any deviations to business and update the system to align to processes and proceduresexperience and...

Basic Functions Monitors the queue realtime and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide...

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.Position OverviewWe are currently seeking part-time Real Estate Instructors to instruct livestream courses for Colibri Real...

FUTUREGROWTH ASSET MANAGEMENT IS RECRUITINGWe have an exciting opportunity available for an Investment Analyst in our Real Estate &Agriculture team. Futuregrowth is also committed to transformation. A strong preference will be given to _Investment AnalystAre you passionate about Real Estate and Agriculture and getting involved in managingdirect real assets....

Job title: WFM - Real Time AnalystDepartment - Workforce ManagementLocation - Cape TownReports to - Workforce ManagerJob PurposeResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work...

London-based Debt Advisory firm looking for a local graduate trainee to work alongside the Managing Director involved in all aspects of running the business.Excellent opportunity to gain first hand experience and exposure to the UK and European Real Estate lending market.You will learn about arranging mortgages and other loans for prospective borrowers...

Are you a skilled Business Analyst looking for your next challenge in the software development world? Look no further We're seeking an enthusiastic Intermediate Business Analyst to join our innovative team.As an Intermediate Business Analyst, you'll play a vital role in bridging the gap between our clients and development teams. Your keen eye for detail and...

MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL.We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the City of London, as a Support Analyst that provides help desk services to a whole range of MRI...