Dialler Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Financial Wealth Capital Full time

Financial Wealth Holding, a leading BPO in the Financial Services Industry, is looking for a Dialer Specialist who is looking for a new challenge.


Key performance areas:

  • To manage all outbound and inbound administration functions on the telephony platform (Connex One)
  • Liaise with IT for fault resolution and new implementations
  • Develop and execute dialler strategies
  • Collate and present dialler and CRM results to Mid
  • Senior Stakeholders
  • Ensure dialler execution is aligned to all business unit KPI's
  • Automate data loading within the dialler
  • Facilitate operational Tableau reporting linked to dialler performance and CRM
  • Drive innovation and strategy in the current dialler platform (Connex One)
  • Identify and communicate any data anomalies or agent behaviour issues
  • Drive dialler metrics (Answer Rate/ RPC Rate) to influence conversion to sales
  • Manage Omni Channel Communication channels and flows within dialler platform (WhatsApp, SMS, Voice Blasts)
  • Run A/B test on contact strategies.

Experience required:

  • 34 years' experience as a Dialler Specialist/Dialler Administrator
  • 34 years' Experience with Connex One platform or similar dialler platform
  • Experience managing multiple campaigns
  • Experience in working with data (SQL) and producing analytical reporting
  • Experience working with Tableau or similar data visualization tools
  • Minimum 3 years' experience within a Sales / Financial Services environment where multiple products/campaigns are managed.

Software/Programs:

  • Connex One/dialler platform


 Excel (Intermediate
  • Advanced)
  • Tableau/similar visualization tool
  • SQL (Advantageous)
  • WhatsApp for Business (Advantageous

Join our team and you will benefit from our.

  • Training and development opportunities
  • Growth opportunities
  • Daily, weekly & monthly rewards & Recognition
  • Cash incentives
  • Quarterly bonus rewards
  • Pension funds benefits
  • Maternity benefits
  • Birthday vouchers
  • Onsite canteen with wholesome meals or more

Application Question(s):

  • Are you based in Cape Town?
  • Are you a South African citizen
  • Do you have experience working with data (SQL) and producing analytical reporting
  • Do you have experience driving dialler metrics (Answer Rate/RPC Rate)
  • Do you have experience managing Omni Channel communication channels and flows within dialler platform (WhatsApp, SMS, Voice Blasts)
  • How many years of experience do you have as a Dialler Specialist or Dialler Administrator?
  • How many years of experience do you have with Connex One or a similar dialler platform
  • Do you have experience in working on Tableau or similar data visualization tools
  • How many years of experience do you have within the Sales and Financial Services environment

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