Manager: Small Business Services

1 week ago


Boksburg, Gauteng, South Africa Nedbank Full time

Req Number

Closing Date

  • 05 April 2023
    Location


Gauteng
  • Bardene
    Cluster
  • Total Bus Banking and Retail
  • FAIS Affected
  • FAIS Affected
  • Yes
    Job Purpose
  • To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Responsibilities:

  • Acquire new primary accounts for the small business segment of Nedbank
  • Source appropriate leads and make use of sales data lead capability
  • Execute on a contact management plan engage clients proactively, ensuring we are catering for their banking needs
  • Maximise profitability and the entrenchment of the portfolio by matching as many products as meets the needs of the portfolio
  • Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
  • Source appropriate leads by building relationships, using networks, collaborating with other divisions, obtaining referrals, and conducting appropriate marketing activities to target potential customers.
  • Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
  • Provide feedback on progress, respond swiftly and professionally to requests with appropriate information/advice at all times, manage expectations with respect to turnaround times.
  • Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
  • Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
  • Manage resources (time, processes and support teams) to optimize value against client expectations.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies, and systems.


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


Preferred Qualification
  • Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level
  • Minimum Experience Level 23 years in a relationship management or banking environment

Technical / Professional Knowledge

  • Banking knowledge
  • Banking procedures
  • Business Acumen
  • Business principles
  • Business writing
  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Microsoft Office
  • Nedbank policies and procedures
  • Nedbank vision and strategy
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Decisionmaking process
  • Nedbank culture
  • Cluster Specific Operational Knowledge


Behavioural Competencies
  • Communication
  • Energy
  • Building Trusting Relationships
  • Managing Work
  • Sales Disposition
  • Sustaining Customer Satisfaction
- **_Please contact the Nedbank Recruiting Team at _
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