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Technical Services Manager
1 week ago
Job Details:
- Department Engineering
- Minimum experience Mid-Senior
- Company primary industry Automotive
- Job functional area Customer Service
- Salary R R per annum
Introduction
Key Responsibilities:
- Manage the Service Repair, Warranty and Parts Business at truck Dealerships
- Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
- Investigate and report all product quality issues to HML
- Launch and Manage Service and Recall Campaigns
- Liaise closely the production plant on quality issues
- Diagnostic Explorer support
- Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
- Manage the policy budget provided for out of warranty on known technical problems
- Ensure that the budget is adhered
- Maintain job related administration functions and
- Will be required to travel and sometimes at short
Minimum experience & qualifications required
- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or
- Automotive Trade Test Diploma (Technical Diploma)
- Qualified Diesel Technician.
- Code EC (14) driver's license
- Experience in Franchised Truck Motor Workshop Management
- Vehicle repairs experience 5 years
- Head Office experience in dealership management 5 years
- Warranty repair support/approval 5 years
- Indepth Root cause analysis 5 years
- Warranty and Quality management with OEM/Plant/dealership 5 years
- Fully computer literate including literacy Lotus Notes, MS Office and
- Report writing skills are a
Behavioural skills required
- Technical knowledge and skills
- Planning and organizing
- Information monitoring
- Customer focus and service orientation
- Selfmanagement
- Financial management and control
- Apply
Key Responsibilities:
- Manage the Service Repair, Warranty and Parts Business at truck Dealerships
- Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
- Investigate and report all product quality issues to HML
- Launch and Manage Service and Recall Campaigns
- Liaise closely the production plant on quality issues
- Diagnostic Explorer support
- Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
- Manage the policy budget provided for out of warranty on known technical problems
- Ensure that the budget is adhered
- Maintain job related administration functions and
- Will be required to travel and sometimes at short
Minimum experience & qualifications required
- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or
- Automotive Trade Test Diploma (Technical Diploma)
- Qualified Diesel Technician.
- Code EC (14) driver's license
- Experience in Franchised Truck Motor Workshop Management
- Vehicle repairs experience 5 years
- Head Office experience in dealership management 5 years
- Warranty repair support/approval 5 years
- Indepth Root cause analysis 5 years
- Warranty and Quality management with OEM/Plant/dealership 5 years
- Fully computer literate including literacy Lotus Notes, MS Office and
- Report writing skills are a
Behavioural skills required
- Technical knowledge and skills
- Planning and organizing
- Information monitoring
- Customer focus and service orientation
- Selfmanagement
- Financial management and control
-
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