Technical Services Manager

1 week ago


Boksburg, Gauteng, South Africa Boikago Group Full time

Job Details:

  • Department Engineering
  • Minimum experience Mid-Senior
  • Company primary industry Automotive
  • Job functional area Customer Service
  • Salary R R per annum
    Introduction
A well known commercial vehicles manufacturer based in JHB East is looking for a Manager Technical Liaison to join their technical & customer service division

Key Responsibilities:

  • Manage the Service Repair, Warranty and Parts Business at truck Dealerships
  • Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
  • Investigate and report all product quality issues to HML
  • Launch and Manage Service and Recall Campaigns
  • Liaise closely the production plant on quality issues
  • Diagnostic Explorer support
  • Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
  • Manage the policy budget provided for out of warranty on known technical problems
  • Ensure that the budget is adhered
  • Maintain job related administration functions and
  • Will be required to travel and sometimes at short

Minimum experience & qualifications required

  • NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or
  • Automotive Trade Test Diploma (Technical Diploma)
  • Qualified Diesel Technician.
  • Code EC (14) driver's license
  • Experience in Franchised Truck Motor Workshop Management
  • Vehicle repairs experience 5 years
  • Head Office experience in dealership management 5 years
  • Warranty repair support/approval 5 years
  • Indepth Root cause analysis 5 years
  • Warranty and Quality management with OEM/Plant/dealership 5 years
  • Fully computer literate including literacy Lotus Notes, MS Office and
  • Report writing skills are a

Behavioural skills required

  • Technical knowledge and skills
  • Planning and organizing
  • Information monitoring
  • Customer focus and service orientation
  • Selfmanagement
  • Financial management and control
  • Apply
A well known commercial vehicles manufacturer based in JHB East is looking for a Manager Technical Liaison to join their technical & customer service division

Key Responsibilities:

  • Manage the Service Repair, Warranty and Parts Business at truck Dealerships
  • Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
  • Investigate and report all product quality issues to HML
  • Launch and Manage Service and Recall Campaigns
  • Liaise closely the production plant on quality issues
  • Diagnostic Explorer support
  • Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
  • Manage the policy budget provided for out of warranty on known technical problems
  • Ensure that the budget is adhered
  • Maintain job related administration functions and
  • Will be required to travel and sometimes at short

Minimum experience & qualifications required

  • NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or
  • Automotive Trade Test Diploma (Technical Diploma)
  • Qualified Diesel Technician.
  • Code EC (14) driver's license
  • Experience in Franchised Truck Motor Workshop Management
  • Vehicle repairs experience 5 years
  • Head Office experience in dealership management 5 years
  • Warranty repair support/approval 5 years
  • Indepth Root cause analysis 5 years
  • Warranty and Quality management with OEM/Plant/dealership 5 years
  • Fully computer literate including literacy Lotus Notes, MS Office and
  • Report writing skills are a

Behavioural skills required

  • Technical knowledge and skills
  • Planning and organizing
  • Information monitoring
  • Customer focus and service orientation
  • Selfmanagement
  • Financial management and control


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