Services / Operations Manager

2 weeks ago


Boksburg, Gauteng, South Africa Innovative Solutions Group Full time
The position of Service / Operations Manager include formulating and management of service/vetting team for the ILS Subsidiary.

To be successful in this role you should be a thoughtful leader and a confident decision maker, helping people develop and be productive, while ensuring the profit rise and superior client service.


Tasks

  • Implement and evaluate processes.
  • Identify quality control issues and suggest solutions.
  • Implement strategies and coordinate different service/vetting and support departments.
  • Contribute to budget and organizational plans.
  • Oversee daytoday operations.
  • Set policies and processes.
  • Ensure employees work productively and develop professionally.
  • Oversee recruitment and training of new employees.
  • Evaluate and improve operations and financial performance.
  • Prepare regular reports to GM/CEO.
  • Ensure staff follows health and safety regulatons.
  • Provide solutions to issues (e.g. profit decline, employee conflicts)

Qualifications and requirements:

  • 5 years medium/ Corporate Service experience and/ or diploma in operating a bsiness with at least 5 years experience in a management role.
  • Experience in planning, budgeting and report to senior management.
  • Extreme ability to coordinate functions between different departments in ISS/ILS and external clients.
  • Strong analytical ability.
  • Outstanding leadership skills.
  • Motivate people
  • Presentable and professional in working with any level of people.

Competencies ( In order of importance)

  • Excellent communication (Verbal and Writing)
  • Job requires being honest and ethical
  • Proactive in finding solutions to any business changes in the economy.


Self Control
  • Job requires maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in challenging situations.


Highly organized
  • Be able to prioritize, delegate and follow up an completed tasks.
  • Extreme ability to coordinate various operational tasks.

Lines of Communications
Report to the General Manager ISS/Chief Operating Officer / Director Innovative Solutions Group.

Ability to Commute:

  • Boksburg, Gauteng (required)

Ability to Relocate:

  • Boksburg, Gauteng: Relocate before starting work (required)

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