Key Accounts Manager

2 weeks ago


East Rand, South Africa Unique Personnel Full time

Job Number

  • 68758

Job Type

  • Permanent

Job Title

  • Key Accounts Manager

Computer Skills

  • Ms Office

Industry

  • Freight

City

  • Ekurhuleni (East Rand)

Province

  • Gauteng

Job Function

  • To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.

Key performance areas

  • Customer relationship management
  • Manage customer relationships and expectations effectively and proactively across all levels of the customer's business units, in line with:
  • Manage the agreed commercial contract
  • Total company service offering.
  • SLA/SOP and customer KPIs are in place and presented quarterly
  • Update MDS system on a monthly basis

New Business Development

Lead Generation

  • Identify new opportunities within the customer's organisation to expand service offering.
  • Identify new business within target segments as identified by the BDE.
    Data Analysis
  • Analyse and report the customer's business on the BI Toolkit on a monthly basis to understand emerging trends within their business and industry.
  • Ensuring timeous communication to BDE, informing of any potential changes within the customer's business, industry and potential risk to the company
  • Customer engagement

Sales Calls

  • 8 customer engagement per week
  • Monthly check in with KAM regarding customer engagements

Database Quality

  • Establishing appropriate relationships & communication with the relevant functional area's both internal and external to enhance customer satisfaction & ensure customer retention.
  • All client records should always be maintained with updated:
  • Accurate customer details pertaining to:
  • Customer contact details
  • Opportunity naming conventions including correct verticals, sub verticals and revenue products.
  • Accurate Estimated closing dates
  • Accurate Client Revenue projections
    Inherent Requirements

Skills and experience required

  • Strong analytical skills
  • Strong Networker
  • Minimum 10 years' experience in International Freight Management
  • Good understanding of Import/Export procedures and Incoterms
  • Good client relationship management, communication, and presentation skills
  • Valid driver's License and own vehicle
  • Ability to present the company services and group in a professional manner
  • Willingness to acquire new skills and gain knowledge
  • Work well under pressure, adhere to deadlines and be a selfstarter
  • Ability to work independently and be a team player simultaneously
  • Must take ownership of the position, be dedicated and innovative
  • Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential
  • Excellent Communication and presentation skills

What Qualification

  • Diploma/Degree in Logistics, Supply Chain or Marketing Management

Minimum Qualification

  • Diploma

Status

  • Available

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