Receptionist

2 weeks ago


Rosebank, Western Cape, South Africa Atlas Finance Full time

Knowledge:

  • Generalist knowledge of customer service and reception.

Skills:

  • Presentable
  • Excellent telephonic skills
  • Problem Solving
  • Troubleshooting skills
  • Presentation skills
  • Excel and PowerPoint proficiency
  • Exceptional written and verbal communication

Behaviours:

  • Customer service orientated
  • Proactivity
  • Systematic approach
  • Professional demeanour
  • Resilience
  • Teamwork
  • Sound communication skills
  • Sound judgment
  • Interpersonal skills
  • Innovation
  • Adaptability
  • Ability to perform under pressure
  • Attention to detail
  • Conscious of deadlines and a sense of time management
  • Ability to work both autonomously and as an active team member.
  • High level of accountability

Formal qualifications:

  • Matric
  • Receptionist Diploma (desirable)

Work related experience:

  • Microfinance industry (desirable)
  • Receptionist experience (2 years essential)

Job description

  • Ensure that all calls are answered promptly (within 3 rings)
  • Greeting must be clear and consistent
  • Maintain a strong, clear and pleasant tone of voice throughout all calls
  • Always be polite and courteous
  • Ensure that information, branch contact details addresses etc are readily available in order to answer customer queries efficiently
  • Maintain and update employee, department and branch directories
  • Direct calls to the relevant employee/extension
  • Ensure that messages are accurate
  • Deliver messages to the people concerned as soon as possible
  • Keep calm when dealing with angry customers
  • Handle according to the HEAT principle
  • Always be polite and courteous
  • Greet visitors professionally, as per company requirements
  • Maintain a formal but friendly manner
  • Inform the relevant employee of the arrival of the visitor
  • Offer refreshments
  • Maintain a safe and clean reception area by complying with policy and procedures
  • Ensure that the desk is tidy at all times
  • Ensure that magazines etc. are neatly stacked
  • Remove used crockery from the reception area immediately after use
  • Receive and sort mail, deliveries, courier parcels
  • Ensure delivery to the correct department/person immediately
  • Assist marketing and Customer Care with any distribution of material to branches or any supplier, client.
  • Ensure adherence to company dress code always dress in a manner fitting to the requirements of the position
  • Handle colleagues and visitors according to the Atlas Finance Values and treat with respect at all times
  • Comply with any other lawful and reasonable instructions which are in line with the previous capabilities.
Application Deadline: 2023/02/18
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