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Front Office Receptionist
1 week ago
Hotel:
voco, The Bank, Rosebank
voco, The Bank, is not just a hotel; it's an experience crafted with care and delivered with passion. Managed by Valor Hospitality Partners, we are dedicated to providing exceptional service and creating memorable moments for our guests.
Responsibilities:
- Greet and welcome guests as soon as they arrive at the hotel
- Check guests in and out of their rooms, ensuring all information is accurate
- Answer all incoming calls and respond to guests' inquiries
- Manage and handle guest complaints and requests in a timely and professional manner
- Maintain a high level of knowledge about the hotel's services, amenities, and promotions
- Maintain a tidy and organized reception area
- Ensure all guest data is accurately recorded and kept confidential
Requirements:
- Minimum of 2 years of experience in hotel front office operations, as a Hotel Receptionist or Guest Relations Agent in a 4/5 star hotel
- Must have OPERA experience
- Ability to work flexible shifts including weekends and public holidays
- Computer literate with a good knowledge of MS Office
- Excellent communication and interpersonal skills
- Professional and wellgroomed appearance
- Ability to multitask and work under pressure
- Fluent in written and spoken English, additional languages will be an advantage
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