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Customer Experience Specialist: Automotive
2 weeks ago
To succeed in this position, we are looking for someone to oversee the customer operations department, focusing on constructing customer operation and loyalty programs for the Brand. The ideal candidate should possess a creative skill set to brainstorm new initiatives.
Ultimately, this individual will ensure that their area of responsibility not only meets but also exceeds our business objectives, playing a key role in the company's long-term success.
Responsibilities:
- Development and management of a customer loyalty program for the brand to create lifetime value
- Evaluate program performance, identify opportunities for promotions and strategies to drive member engagement
- Plan and execute customer events, supporting project and event executions
- Organize online and offline customer activities
- Establish a referral system to attract new customers to purchase cars
- Oversee day-to-day activities for the success and growth of loyalty programs and customer events
- Create dealer instruction manuals
- Recruit new customers and brand ambassadors
- Maintain records of customer interactions, inquiries, complaints, and actions taken
- Track and analyze user data based on sales information
- Provide support for dealer customer operations and develop long-term strategies
Requirements:
- Bachelor's degree
- 2 - 5 years' experience in marketing or brand coordination
Skills:
- Excellent written and verbal communication skills
- Ability to manage multiple priorities
- Presentation and proficiency in MS Office suite
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