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Customer Experience Specialist
2 weeks ago
about us:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
purpose:
- To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the customer journey
experience and qualifications:
Minimum Qualification
- Relevant Degree in Marketing / Customer Experience (CX) or Industrial Engineering
- Experience 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
Additional Knowledge
- Knowledge on the customer journey lifecycle within a Banking environment
- Knowledge of customer experience management approaches and methodologies used in
- Knowledge of project management methodologies and principles
- Sound working knowledge of required businessrelated systems
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