Customer Support Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Jobking Full time

As a Customer Support Specialist (Spare Parts), you will be part of the Industrial Automation Division and Power Generation Business Units (BU) based in Modderfontein.

ABB is the World leader in Industrial Automation (IA) division delivers integrated solutions for control, plant optimization, and industry-specific application knowledge and services to help process industry customers worldwide to meet their critical business needs in the areas of operational profitability, capital productivity, risk management and global responsibility.

These industries include oil and gas, power, chemicals and pharmaceuticals, pulp and paper, metals, cement, minerals, marine and turbocharging.
Tasks

As a Customer Support Specialist (Spare Parts) you will be responsible to provide internal and external customer support (e.g. Technical, Order assistance, Payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Your tasks as a Customer Support Specialist (Spare Parts) will include the following:

Customer Assistance:
Ensure the resolution of customer issues (e.g. quote on requested orders, technical and payment) by coordinating with sales, operations, supply chain management, and other internal or external teams. Coordinate resolution with after sales service or spare parts teams.

Customer Requests:
Recommend appropriate solution for customer request, and coordinator with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, quotes, price lists, invoice) is in place.

Customer relations:
Proactively informs customers about issue status on inputs and clarifies any questions. Ensure a positive customer experience throughout the entire process.

Data Analysis:
Prepare and analyze regular statistics (e.g. forecasts) using available tools and collecting relevant information.

Targets:
Track regular target performance and provide results to management.

Task:

Ability to multi-task, complete the requests for quotes to customer, search for correct price on ABB system, place order with supplier, expedite and arrange delivery of parts to customer.

Requirements

N6 or Diploma Electrical Engineering (Light Current or Instrumentation).
Understanding or knowledge of Electrical products (Ideal Instrumentation and automation products).
Experience in generating quotations for electrical parts
4 or more years of experience in generating quotes & sales of Services products in power generation market.
Previous experience of Service business a plus.
Excellent written and verbal presentation skills are required. Should be fluent in English comprehension and writing and other languages a plus.
Computer skills, SAP and CRM knowledge advantageous.
Quotation generation for spare parts and services.
Creating invoices and sending to customers.
Following with customers for overdue invoices.
Expediting of materials and order tracking.
Collaboration with supply chain for sending materials to different customers.
Computer skills.
Additional Information

Should you be interested in applying for this vacancy please apply on the ABB Career page:

Take note, that only application received via the ABB Career page will be considerate.

For any additional information please refer to

Location
Modderfontein, South Africa

Business Unit
Business Unit Power Generation

Apply Here

  • Johannesburg, Gauteng, South Africa Jobking Full time

    IntroductionOur client is a specialist IT services and solutions provider that helps its clients plan, build, support and manage their IT infrastructures. The company achieves this by supplying a variety of software and application development and systems integration services, as well as a well-defined off-the-shelf product toolset.DescriptionRole:Provide...

  • Sales Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    We are looking for a Sales Support Associate, looking to embark on an exciting career at our Johannesburg Office. You will support the Office Based Forwarder Sales, a well-established channel within the Sales team.We offerWe offer you an exciting job opportunity in an international, challenging business environment characterized by high pace and diversity....


  • Johannesburg, Gauteng, South Africa Jobking Full time

    Internal Sales Valve Specialists with Tender ExperienceApplySales, Gauteng JHB - Southern Suburbs R R Monthly2 x Internal Sales Valve Specialist with extensive experience with tenders in large corporations such as Sasol, Eskom and Rand Water.1st Requirements:Tertirary Qualification / TradeAt least 5 years' experience in internal sales in the valve...


  • Johannesburg, Gauteng, South Africa Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...


  • Johannesburg, Gauteng, South Africa SabenzaIT Full time

    Unearth your potential in the Cloud Migration field with us As we delve deep into the digital mines, we need a skilled Cloud Migration Specialist to help us strike gold in the world of technology. Minimum Requirements:5 years of experience working with PLCs and OT systems in a mining environment.Familiarity with AWS services relevant to OT systems (e.g.,...

  • Sourcing Specialist

    9 hours ago


    Johannesburg, Gauteng, South Africa Alstom Full time

    .Vacancy Sourcing Specialist Appointments will be made in line with the company's employment equity plan. People with Disability are encouraged to apply. Gibela's journey is intrinsically tied to a vision of socio-economic transformation, one that recognises the central role of passenger rail in propelling the South African economy forward. As we embark on...


  • Johannesburg, Gauteng, South Africa Bidvest Bank Full time

    Primary PurposeTo Provide expert advice to internal and external stakeholders with respect to pricing, maintenance plans and new business acquisitions. This should lead to improved customer satisfaction and profitability for the bank and continuously monitoring and adapting to pricing trends in ensure the bank pricing model remains competitive.Overall, the...


  • Johannesburg, Gauteng, South Africa FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 10 - 15%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower...


  • Johannesburg, Gauteng, South Africa FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's DegreeAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being...


  • Johannesburg, Gauteng, South Africa Jobking Full time

    Execute contract negotiations to achieve the sales quota for given customer base. Create territory and strategic account plans to achieve sales goal.Conduct informatics product demonstrations to show how the application of informatic solutions, such as IT enablers, can improve hospital/laboratory performance.Be the subject matter expert on the IT enabler...


  • Johannesburg, Gauteng, South Africa Hitachi Careers Full time

    Description You as Sales Manager will be part of Hitachi Energy business based in Mozambique, South Africa. You will be responsible for sales of products/systems/services within a designated market in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales...


  • Johannesburg, Gauteng, South Africa Philips Full time

    Job TitleSales Management Support and AnalystJob DescriptionIn this role, you have the opportunity to:Provide general sales and account management support to the Head of District Sales. Monitor sales and orders performance through tracking tools to ensure order intake and sales forecast accuracy. Identify where improvement is needed in sales practices and...


  • Johannesburg, Gauteng, South Africa SabenzaIT Full time

    Join Our Team as a Technical Systems Implementation Engineer (L2) Are you a dynamic problem-solver with a passion for implementing cutting-edge technical solutions? Do you thrive in fast-paced environments where no two days are the same? If so, we want you to be a part of our team Summary:The primary responsibility of the TS Implementation Engineer (L2) is...


  • Johannesburg, Gauteng, South Africa Jobking Full time

    MAXILLO-FACIAL RECEPTIONISTSpecialist maxillo-facial surgeons practicing in Rosebank, Johannesburg needs an enthusiastic, efficient and highly motivated, customer service-focused clinical and administrative maxillofacial receptionist.You will be required to make the client/patient feel welcome and comfortable, as well as support the Surgeons in delivering an...


  • Johannesburg, Gauteng, South Africa SabenzaIT Full time

    Are you ready to lead and innovate in the realm of technical systems implementation? Do you have a passion for problem-solving and a knack for designing robust technical solutions? If so, we want you on our team The primary responsibility of the TS Implementation Engineer (L3) is to provide technical support to clients. This includes remotely supporting...


  • Johannesburg, Gauteng, South Africa Mediro Recruitment Full time

    Job DescriptionDescriptionDaily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests. Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams. Continuously work on improving the operational stability. Work on automation of platform operations,...


  • Johannesburg, Gauteng, South Africa UDM International (Pty) Ltd Full time

    UDM International is a leading provider of database marketing. We are committed to delivering high-quality products/services to our customers and maintaining the highest standards of excellence. As part of our dedication to quality assurance, we are se...Bachelor's degree or related Excellent analytical and problem-solving skills with a keen attention to...


  • Johannesburg, Gauteng, South Africa Jobking Full time

    TasksAs a Business Development Manager you will be responsible for implementing the product marketing strategies in assigned area to meet business objectives and in line with global product strategy. You will also be responsible to implement all marketing activities, and support Sales organization in driving sales and services of respective products.Your...

  • Admin Clerk

    2 weeks ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Job Details Receiving of casing verify casing and paperwork match (Tyre, delivery note or job tickets, Serial number) Capturing information into the job ticket book when required. Capture all work flows on the SAP system Managing the process of admin in the factory, receive existing tickets and invoicing. Verifying the factory delivery note and tyre match...

  • Sales Consultant

    2 weeks ago


    Johannesburg, Gauteng, South Africa Jobking Full time

    Remuneration: R6000 - R10000 per month Location: Johanessburg, BryanstonJob level: Junior/MidType: TemporaryReference: #DSC008Job descriptionA leading specialist in the insurance field based in the northern suburbs of Johannesburg seeks to hire sales Consultant to join their world class team. The candidate needs bespoke communication skills, a RE5...