Customer Experience Executive

2 weeks ago


Johannesburg, Gauteng, South Africa Measured Ability Group Holdings Full time
Our client in the Automotive industry is looking for a
Customer
Executive to ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected

Key requirement

  • Relevant qualifications
  • Valid driver's license
  • At least2 years of experience in a customer interfacing role
  • MS Office suite

Key responsibilities

  • Monitor all customer care communication on WhatsApp group's to ensure that you are fully aware of deliverables and expectations
  • Effective communication in ensuring that all requests to customer care are replied to in a timely manner with feedback in terms of next steps
  • Arrange the drivers for pickupspublic transport clients coming form outside destinations
  • Advise the client on the customer service survey process
  • Open file and accurately complete FICA administration and insurance
  • Daily reports: Natis, comeback, vehicle condition and loyalty reports
**Delphine Niyigena

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