Customer Care Administrator

2 weeks ago


Centurion, Gauteng, South Africa CLC Full time
CLC is seeking a Customer Care Administrator to join our team.

Duties include but not limited to:

  • Logging all complaints on internal system
  • Investigation and resolution of complaints
  • Writing professional complaint feedback reports for clients
  • Providing feedback on root cause of complaints and making suggestions to mitigate future similar complaints (Performance Management, System improvement etc.)

Minimum requirements are:

  • Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
  • Clear Criminal and ITC Record
  • Bilingual (English and Afrikaans)
  • Minimum 2 years' experience in a Customer Care environment
  • Exceptional Customer Care Skills
  • Exceptional Business Writing Skills
  • Attention to detail
  • Sense of urgency and driven to meet deadlines
  • Conflict Resolution Skills

Salary:
R15, R20,000.00 per month

Salary:
R15, R20,000.00 per month

Ability to commute/relocate:

  • Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

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