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Customer Care Administrator
2 weeks ago
Duties include but not limited to:
- Logging all complaints on internal system
- Investigation and resolution of complaints
- Writing professional complaint feedback reports for clients
- Providing feedback on root cause of complaints and making suggestions to mitigate future similar complaints (Performance Management, System improvement etc.)
Minimum requirements are:
- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
- Clear Criminal and ITC Record
- Bilingual (English and Afrikaans)
- Minimum 2 years' experience in a Customer Care environment
- Exceptional Customer Care Skills
- Exceptional Business Writing Skills
- Attention to detail
- Sense of urgency and driven to meet deadlines
- Conflict Resolution Skills
Salary:
R15, R20,000.00 per month
Salary:
R15, R20,000.00 per month
Ability to commute/relocate:
- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)
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