Retention Manager

2 weeks ago

Century City, Western Cape, South Africa Magnus Marketing Full time
Magnus Marketing, is a cutting-edge Fin-Tech powerhouse specializing in international financial markets and portfolio management. We are on the lookout for exceptional talent to thrive in our fast-paced, fiercely competitive environment.

Are you ready to take your career to the next level? If so, we are seeking a dynamic and experienced Retention Manager to lead our thriving organization into the future.


At Magnus Marketing, we are not just another BPO company; we are at the forefront of the crypto and cybersecurity campaign arena, driving innovation and success.

Here is your chance to be part of our dynamic team, serving a global client base and gaining unparalleled international recognition and exposure.

Commission earned above basic salary.

Role and Responsibilities:

  • Create and oversee loyalty and client retention programmes.
  • Develop plans to lower customer attrition and boost customer loyalty.
  • Monitor client satisfaction and offer suggestions for ways to enhance the client experience.
  • Examine trends and customer data to find areas that could use improvement.
  • Work together with the sales and marketing departments to guarantee effective client retention.
  • Create campaigns and activities for customer interaction that will increase consumer loyalty.
  • Develop strategies for client segmentation to enhance the customer experience.
  • Monitor indicators related to client retention and assess how well retention tactics are working.
  • Oversee customer support groups to guarantee client contentment.
  • Create incentives and customer loyalty programmes to keep customers.
  • Oversee retention sales team and improve sales strategies.

Skills and requirements:

  • Possess qualification/Diploma or equivalent in business, marketing, or a similar field
  • 35 years proven retention manager record
  • Experience in building team leaders and enhancing retention sales team abilities
  • Experience in managing members
  • Demonstrated expertise in loyalty and customer retention programmes
  • Thorough understanding of customer relationship management (CRM) systems
  • Excellent analytical and problemsolving abilities
  • Capable of creating innovative plans and strategies to boost customer retention
  • Training and development skills
  • Ability to work under pressure and extra/shift hours
  • Reliable and trustworthy

Salary:
R35 000,00 - R48 000,00 per month

Ability to Relocate:

  • Century City,

Western Cape:
Relocate before starting work (required)

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