Center Manager

2 weeks ago


Century City, Western Cape, South Africa Methys Group Full time
Center Manager


ENRICH in Africa (EiA) is an EU-funded Horizon project and strives to connect the African and European innovation support ecosystems and focuses on directly supporting two main target groups in both continents: incubators & accelerator hubs and start-up & SME innovators.


We want to facilitate the growth of ideas and successful outcomes within this ecosystem by building a strong network of African and European incubators & accelerator Champion hubs with a foundation in the delivery of quality services to start-up & SME innovators.

To this end, we will be piloting a range of capacity upgrading and networking services to incubator and accelerator hubs, as well as innovation support activities for start-up & SME innovators themselves, both aiming to provide a pipeline of activities to support both stakeholder groups in matching their needs with quality solutions.

To this end, an EiA Centre will be set-up to both cover the operational support of the ongoing project activities as well as ensuring post-project legacy and sustainability.


For the EiA Centre that will be based in Cape Town (South Africa), we currently have an open full-time position for Network Manager who will support and work hand-in-hand with the other EiA Centre staff members as well as the project coordination team to grow and develop the EiA Champions network of incubators & accelerator hubs and provide best-in-class support for network members as well as for strategic stakeholders such as policymakers.

The role encompasses, but is not limited to, the following activities:

  • Main interface between the EiA Centre, Champion's network and the project consortium.
  • Acquisition, retention and management of EiA Champion members, nurturing the Champion relationships within the network and building new ones with potential new members
  • Implementation of advisories for incubators and accelerators alongside the project team
  • Contribute to the development of the EiA Champion's network expansion strategy, holding the vision for EiA and ensuring the Centre moves towards selfsustainability
  • Networking and establishment of strategic collaborations with investors, multipliers, governmental organisations and relevant actors
  • Responsibility for quality assurance and impact assessment measurements and delivery
  • Reporting of Centre activities to the EiA project coordinator during EiA project duration alongside the project team
  • Moderator and trainer for relevant networkrelated activities
  • Official representation of the Centre at relevant events
About You

  • 35 years of experience in a membership network support and coordination role, preferably in the context of innovation support
  • Bachelor's in Business Management, equivalent degree or higher
  • You have experience in areas such as technology transfer, innovation management, business administration/development, entrepreneurship, investors management, training
  • You have insights in both the African and European startup ecosystems and possess a credible network among incubators, accelerators, innovators and other potential partners
  • You have experience in MS Office and relevant IT tools for project management and administration
  • Strong interpersonal & communication skills
  • You possess strong administration & organization skills
  • You are a team player with positive attitude and desire for continuous learning
  • You exhibit crosscultural awareness, sensitivity and diplomacy
  • You are a selfstarter with a structured mindset to approaching problem solving and meeting deadlines.

Ability to commute/relocate:

  • Century City,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

African Tech Ecosystem: 3 years (preferred)
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