Relationship Consultant
2 weeks ago
PURPOSE
The purpose of the Relationship Consultant is to coordinate the sales process with customers across different segments by capturing orders, liaising with the warehouse and production around stock and branding, sending out and following up on marketing campaigns and to assist with other requests such as indent orders and alterations.
JOB OBJECTIVES
CAPTURING SALES ORDERS
- Receive request from customers and capture order on the system accordingly or assist customers with placing the orders on line
- Liaise with the warehouse to confirm stock availability and revert back to the client if required
- Complete the branding check list if it is a branding order and capture order correctly
- Resolving customer queries
SALES CAMPAIGNS
- Distribute sales campaigns to customer based and follow up with customers by doing a call campaign
- Discuss cross selling and upselling opportunities with the client and capture accordingly
INDENT ORDERS
- Complete indent order checklist if customer requires customized product, and submit to sourcing to confirm viability of indent order
- Provide feedback to the customer on the outcome
ALTERATIONS
- Coordinate alterations process if required
JOB REQUIREMENTS
QUALIFICATIONS
NQF 5 Office administration
KNOWLEDGE
Product Knowledge
Sales Knowledge
Customer care
EXPERIENCE
Sales consultant / administrator 2 years'
Wholesale clothing / apparel industry
Corporate Gifting Industry
SKILLS
Communication
ERP system - MS D365 is desirable
Problem solving skills
English proficiency
Numeracy
Attention to detail
COMPETENCIES
Client relations
Drive and Commitment
Implementation & Control
Teamwork
Adaptability
REPORTS TO
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