Solutions Analyst

2 weeks ago

Edenvale, Gauteng, South Africa Barron Full time

JOB PURPOSE

JOB OBJECTIVES

Identify solution requirements to meet business needs

  • Building & maintaining business functional relationships through effective engagement with key stakeholders and users
  • Eliciting & clarifying business requirements
  • Managing requirement demand including the prioritisation of identified needs
  • Being the custodian of solution business value cases

Determine fit for purpose solutions

  • Translate business requirements into solution requirements
  • Work with business teams to understand operational, tactical and strategic solution options
  • Identify solutions to meet business requirements that satisfy agreed cost, quality and priority constraints
  • Plan the delivery of solutions considering all implementation aspects (development, testing, integration, data migration, security, change management, training, and roll out/cutover)

Develop and implement solutions

  • Configure/develop required solution components
  • Effectively testing the solution (unit, functional, and integrated testing, as well as facilitating UAT)
  • Managing/Working with third party solution providers to deliver required solutions and solution components
  • Ensuring solution meets business requirements

Ensure ongoing operational support

  • Provide support for implemented solutions (including incident management, enhancement delivery)
  • Ensure positive user adoption
  • Managing third party solution providers
  • Identify recurring solutions issues/bottlenecks and manage the appropriate resulting problem resolution

Managing IT Systems

  • Responsible for testing new modules and upgrade Software as required and ensuring the system quality is consistently maintained
  • Managing solution platform and landscape (including solution maintenance, patching, upgrades, and environment management)
  • Responsible for change control of solution changes (including the release process and validation of changes)

Monitoring systems

  • Determining and monitoring key system operations measures
  • Ensuring solution operations and process measures are within control limits
  • Guiding and supporting users where functional/operational processes require improvement
  • Reporting irregularities in the operation and/or performance of the solution

JOB REQUIREMENTS

Qualifications

  • NQF 7 qualification in IT

Knowledge

  • Microsoft D365 CE/CRM module
  • System analysis and development (including Agile and Project management)
  • Azure
  • ITIL (IT operational Processes)
  • System Integration (API)
  • Understanding of business processes (retail, wholesale, sales, marketing, CRM)

Experience

  • Solutions Analyst / D365 Consultant 3 to 5 years
  • Experience with CRM/ sales/ marketing modules essential
  • Experience with Azure and Microsoft LCS

Skills

  • Communication skills
  • Agile
  • Project Management
  • Analytical Problem Solving
  • Solution architecting and development
  • Stakeholder engagement

Competencies

  • Value delivery and customer centricity
  • Sense of urgency
  • Innovation
  • Ownership
  • Methodical
  • Attention to detail

Additional requirements

  • South African Citizen
  • Might be required to work overtime from time to time

Job Grade
C5

Reports to:

ERP operations lead

Direct reports:

None

Location
Barron's head office in Westlake

Maintain required system and solution artefacts (including system, testing, training, user guide, configuration, and architecture documentation)

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • 35 years of experience as a solutions analyst, business analyst, or in a similar role.
  • Proven expertise in the development and implementation of complex endtoend business solutions in agile environments.
  • Strong analytical and problemsolving skills, with the ability to identify and evaluate business requirements, conduct gap analysis, and recommend optimal solutions.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Strong knowledge of SQL, data modeling, and business processes.
  • Familiarity with project management principles, methodologies, and tools.
  • Experience with Salesforce, Microsoft Dynamics, or Oracle is a plus.

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