Team Leader

2 weeks ago

Pretoria, South Africa Herotel Full time

Applications are invited for the** Team Leader - Field Operations** position to be based in **Tshwane.**

**PURPOSE OF THE ROLE**:
The Field Operations Team Leader is responsible for managing all field services relating to CPE (Customer Premises Equipment) installations, customer technical support (Call Outs), and quality assurance.

**Key Performance Areas would include, but are not limited to**:

- Daily monitor if targets are met and make team changes where necessary.
- Manage and allocate resources effectively to meet customer service demands and ensure optimal performance.
- Identify strengths and weaknesses of individuals and move teams around to optimize strong 2-man teams with broad knowledge and skill.
- Ensure “Right first-time” activities, i.e., no repeat call-outs, failed truck rolls, etc.
- Responsible to ensure all technical teams adhere to and implement HSE policies and practices to ensure zero HSE incidents is achieved.
- Encourage teams to communicate and support each other - build team spirit.
- Adhere to and reinforce company policies, procedures, and practices with employees.
- Communicate expectations, roles and responsibilities to team members and supply employees with the resources required to perform their daily duties.
- Responsible for stock control on vehicles and installation stock levels at local offices.
- Responsible to ensuring vehicle and tool inspections are executed per agreed standards.
- Responsible to investigating all Health & Safety, Vehicle and Tools incidents and to report on the disciplinary actions and procedures to be followed.
- Responsible for accommodation arrangements of technical teams visiting different towns.
- Ensure SNT is loaded, approved and paid for before technician teams leave for out-of-town installations.
- Onboard new recruits effectively and efficiently.
- Grow and develop team members and encourage team members to do training as and when required.
- Assist and support ITSA and Scheduling Team Leaders in day-to-day operational challenges.
- Review and approve leave, overtime and standby.
- Lead L1 MOS meetings as directed by the relevant Functional Manager
- Execute daily assigned activities to fulfil Operational plans.
- Report daily on personal activity performance and participate in problem-solving triggers.
- Actively discuss activity and process improvements in MOS meetings.
- Uphold partnership agreements with customer and supplier teams.
- Submit to team and business leadership by following Policies, SOPs and OPLs.
- Coach, lead and guide team members and assist with decision-making.

**Key Outputs**:

- Execute activities as planned with an urgency to exceed expectations.
- Ensure that work quality is maintained at all times and in line with expectations.
- Complete all administration required timely
- Ensure all teams maintain, respect and care for all tools and equipment issued to them.
- Maintain, respect and care for tools issued.
- Ensure the business culture is practiced by the team.
- Provide oversight of the team as directed by the Functional Manager and provide feedback.

**Experience**:

- Minimum of 2 years' work experience in a Field Services or District Office department.

**Skills and competencies**:

- Ability to effectively communicate (verbal and written) and implement plans.
- Able to operate as a functional SME.
- Honesty.
- Integrity.

**Education Requirements**:
Grade 12.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

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