German Concierge Specialist

5 months ago

Cape Town, South Africa Rhino Africa Full time

German Concierge Specialist

 

Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too. 

 

But it's not all thrills and frills, as we're big on making a lasting positive impact on our continent. We create one permanent job in the tourism industry for every seven guests who travel to Africa with us. Plus, we partner with various dynamic organisations dedicated to uplifting rural communities and protecting our captivating wildlife and landscapes. 

 

So, if you desire to not only fill a role but fulfil a bigger purpose on this planet, answer your calling to join Rhino Africa. From exciting travel opportunities and perks to working in our trendy HQ in Woodstock, Cape Town, you'll love being part of our Rhino Crash. 


 

We want YOU 


 

We’re looking for an experienced and dynamic German Concierge Specialist to join our thriving tour operator business, specifically our Sales Support Team.

 

As the German Concierge Specialist for our tour operator business, you will be at the forefront of shaping our travel offerings through Serving as the primary point of contact for consultants. Your ability to assist guests with making reservations, arranging transportation and addressing other types of special requests will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide. .

 

Your multifaceted expertise in  operations, client experience, supplier engagements, and communication and reporting ensures a holistic approach to manage top client experience and drive business success. By providing comprehensive administrative support to our Travel Consultants, you play a pivotal role in maintaining efficiency and consistency throughout the client’s journey. 

 

Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.


As a German Concierge Specialist your responsibilities will include, but will not be limited to: 

 

  • Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
  • Book hotel/lodge and logistic reservations, based consultant requirements 
  • Responsible for travel request distribution to agents
  • Supporting Sales consultants with all administrative duties
  • Conclude on all aspects of the post confirmation of the booking
  • Enquiry warming (to be handed over to Senior Consultant)
  • Sales Quotes as first point of contact to support Senior Sales Consultant
  • Work directly with Sales Managers to resolve client travel issues
  • Customer service-related responsibilities from client and perform other office duties as assigned 
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved 
  • Work with our rates team to resolve rates-related tasks and communicate with consultants 
  • Log all required tickets relating to rates and product
  • Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
  • Ensure Concierge dashboard is updated and reporting done with sales managers 


 

Requirements
 

Our ideal German Concierge Specialist will possess:

  • A National Senior Certificate/Matric 
  • 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment
  • Based in Cape Town
  • Fluent in speaking and writing in the German language. 
  • Great communication skills
  • Willingness and drive to learn
  • Excellent problem-solving skills 
  • Ability to work in a fast-paced, deadline-driven environment
  • Excellent interpersonal and communication skills, with the ability to build relationships 
     

Not essential but advantageous:

  • Degree/Diploma in Tourism

 

 Benefits

 

At Rhino Africa, there’s a smorgasbord of added delights. With us, you would:

 

  • Join an award-winning team in an industry-leading company in African travel and help us shape the future of our industry;
  • Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
  • Earn an attractive remuneration package including a competitive base salary, 4% pension fund and 20 days of paid vacation per year;
  • When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
  • Optional Health Insurance coverage with Essential Med;
  • Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
  • Collaborate with a diverse and talented high-performance team;
  • Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge

 

 

Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.


 

  • German Concierge Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Rhino Africa Full time

    German Concierge SpecialistRhino Africa is a leading tour operator in Africa, recognized for its luxury safaris and commitment to sustainability. We are seeking an experienced German Concierge Specialist to join our Sales Support Team.Key Responsibilities:Provide exceptional customer service to international clients, responding to inquiries and booking...

  • German Concierge Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Rhino Africa Full time

    Job Title: German Concierge SpecialistRhino Africa is a leading tour operator in Southern Africa, East Africa, and the Indian Ocean Islands. We're seeking an experienced German Concierge Specialist to join our Sales Support Team.As a German Concierge Specialist, you will be responsible for providing exceptional customer service to our international clients....

  • German Concierge Specialist

    1 month ago

    Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Job Title: German Speaking ConciergeWe are seeking a highly skilled and experienced individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business.Key Responsibilities:Be the primary point of contact for international clients interested in booking tailored holidays and safaris.Handle hotel/lodge...

  • German Speaking Concierge

    1 month ago

    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    We are seeking an experienced and dynamic individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business. Your role will involve shaping our travel offerings and serving as the primary contact for consultants assisting guests with reservations and special requests. Your diverse expertise in operations...

  • German Travel Concierge

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job SummaryAs a German Travel Concierge at ABC Worldwide, you will be responsible for providing exceptional travel experiences for our international clientele. Your primary focus will be on booking tailor-made holidays and safaris on the continent, ensuring seamless logistics and customer satisfaction.Key ResponsibilitiesAct as the first point of contact for...

  • German Concierge Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Rhino Africa Full time

    About the RoleWe are seeking a highly skilled and experienced German Concierge Specialist to join our Sales Support Team at Rhino Africa. As a key member of our team, you will be responsible for providing exceptional customer service and support to our international clientele.Key ResponsibilitiesAct as the primary point of contact for international clients...

  • German-speaking Travel Concierge

    2 months ago

    Cape Town, South Africa ABC Worldwide Full time

    Responsibilities Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all...

  • German-speaking Travel Concierge

    4 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German-speaking Travel ConciergeAt ABC Worldwide, we are seeking a highly skilled and experienced German-speaking Travel Concierge to join our team. As a key member of our customer service team, you will be responsible for providing exceptional travel experiences for our clients.Responsibilities:Act as the first point of contact for international...

  • German Travel Concierge

    1 month ago

    Cape Town, South Africa ABC Worldwide Full time

    Responsibilities Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent Book hotel/lodge and logistic reservations, based consultant requirements Responsible for travel request distribution to agents Supporting Sales consultants with all...

  • German Travel Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German Travel Concierge Job Summary: We are seeking a highly skilled and experienced German Travel Concierge to join our team at ABC Worldwide. As a German Travel Concierge, you will be responsible for providing exceptional customer service to our international clientele, handling travel requests, and ensuring seamless logistics for our...

  • German Travel Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German Travel ConciergeJob Summary:ABC Worldwide is seeking a highly skilled German Travel Concierge to join our team. As a key member of our concierge team, you will be responsible for providing exceptional customer service to our international clientele, ensuring seamless travel experiences, and resolving any travel-related issues that may...

  • German Client Liaison

    2 days ago

    Cape Town, Western Cape, South Africa Rhino Africa Full time

    German Concierge SpecialistRhino Africa is a leading tour operator business that offers tailor-made luxury safaris to Southern Africa, East Africa, and the Indian Ocean Islands. We're committed to providing exceptional travel experiences while making a positive impact on our continent.As a German Concierge Specialist, you will be the primary point of contact...

  • German Speaking Customer Service Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Job Title: German Speaking ConciergeWe are seeking a highly skilled and experienced individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business.Key Responsibilities:Be the initial point of contact for international clients interested in booking tailored holidays and safaris.Handle hotel/lodge...

  • German-speaking Travel Coordinator

    2 months ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"Responsibilities": "Key ResponsibilitiesAs a German-speaking Travel Concierge at ABC Worldwide, you will be the first point of contact for international clients interested in booking tailor-made holidays and safaris on the continent.Book hotel/lodge and logistic reservations based on consultant requirements.Responsible for travel request distribution to...

  • French Concierge Specialist

    1 month ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    French Concierge Specialist Job OpportunityABC Worldwide is seeking a highly skilled and experienced French Concierge Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our French-speaking clients, offering personalized travel recommendations and assistance.Key...

  • French Concierge Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    French Concierge Specialist Job OpportunityABC Worldwide is seeking a highly skilled and experienced French Concierge Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our French-speaking clients, offering personalized travel recommendations and assistance.Key...

  • French Concierge Specialist

    1 month ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    French Concierge Specialist Job OpportunityABC Worldwide is seeking a highly skilled and experienced French Concierge Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our French-speaking clients, offering personalized travel recommendations and assistance.Key...

  • French Concierge Specialist

    1 month ago

    Cape Town, South Africa ABC Worldwide Full time

    French Concierge Specialist Job DescriptionJob Responsibilities: Provide exceptional customer service to French-speaking clients, offering travel-related assistance and recommendations. Manage reservations, bookings, and other travel logistics for clients, ensuring a seamless and enjoyable experience. Act as a liaison between clients and...

  • German Travel Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German Travel ConciergeAt ABC Worldwide, we are seeking a highly skilled and experienced German Travel Concierge to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our international clientele, ensuring seamless travel experiences, and driving business...

  • Head Concierge

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Head Concierge** To lead and manage the Concierge team of this 5* Luxury Hotel. This position offers variety and freedom from repetition and opportunities to interact with diverse people on a daily basis where your leadership and assertiveness skills will be used as part of a highly effective team; whilst operating within clearly defined standards and...