German Client Liaison

3 weeks ago


Cape Town, Western Cape, South Africa Rhino Africa Full time
German Concierge Specialist

Rhino Africa is a leading tour operator business that offers tailor-made luxury safaris to Southern Africa, East Africa, and the Indian Ocean Islands. We're committed to providing exceptional travel experiences while making a positive impact on our continent.

As a German Concierge Specialist, you will be the primary point of contact for our international clientele, ensuring seamless travel arrangements and exceptional client service. Your expertise in operations, client experience, and communication will drive business success and shape the future of our industry.

Key Responsibilities:
  1. Act as the first point of contact for international clientele, responding to inquiries and providing travel recommendations.
  2. Book hotel, lodge, and logistical reservations based on consultant requirements.
  3. Responsible for travel request distribution to agents and ensuring timely resolution of client travel issues.
  4. Support Sales consultants with administrative duties, including sales quotes and client communication.
  5. Conclude all aspects of the post-confirmation process, ensuring client satisfaction and loyalty.
  6. Enqueue warming and sales quotes as the first point of contact for senior sales consultants.
Requirements:
  • National Senior Certificate/Matric.
  • 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment.
  • Fluent in speaking and writing in the German language.
  • Great communication and problem-solving skills, with the ability to work in a fast-paced environment.
Benefits:
  • Award-winning team and industry-leading company in African travel.
  • Competitive remuneration package, including a base salary and 4% pension fund.
  • 20 days of paid vacation per year.
  • Optional Health Insurance coverage with Essential Med.
  • Diverse and talented high-performance team.
  • Exclusive access to the Roaming Rhinos online travel portal, offering travel deals and rebates for activities, transport, and accommodation.


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