German-speaking Travel Concierge

1 week ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: German-speaking Travel Concierge

At ABC Worldwide, we are seeking a highly skilled and experienced German-speaking Travel Concierge to join our team. As a key member of our customer service team, you will be responsible for providing exceptional travel experiences for our clients.

Responsibilities:
  • Act as the first point of contact for international clients interested in booking tailor-made holidays and safaris on the continent.
  • Book hotel/lodge and logistic reservations, based on consultant requirements.
  • Responsible for travel request distribution to agents.
  • Supporting Sales consultants with all administrative duties.
  • Conclude on all aspects of the post-confirmation of the booking.
  • Enquiry warming (to be handed over to Senior Consultant).
  • Sales Quotes as first point of contact to support Senior Sales Consultant.
  • Work directly with Sales Managers to resolve client travel issues.
  • Customer service-related responsibilities from client and perform other office duties as assigned.
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved.
  • Work with our rates team to resolve rates-related tasks and communicate with consultants.
  • Log all required tickets relating to rates and product.
  • Timeous turnaround time (Sales Consultant request to be actioned within 24hrs).
  • Ensure Concierge dashboard is updated and reporting done with sales managers.
Requirements:
  • A National Senior Certificate/Matric.
  • 1 year of experience in a Concierge or Sales Administrative Assistant role.
  • The successful candidate must be based in Cape Town.
  • Fluent in speaking and writing in the German language.
  • Great communication skills.
  • Willingness and drive to learn.
  • Excellent problem-solving skills and the ability to think creatively and strategically.
  • Ability to work in a fast-paced, deadline-driven environment.

Not essential but advantageous:

  • Degree/Diploma in Tourism.
  • Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.

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