German Concierge Specialist

8 hours ago


Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time
Job Title: German Speaking Concierge

We are seeking a highly skilled and experienced individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business.

Key Responsibilities:
  • Be the primary point of contact for international clients interested in booking tailored holidays and safaris.
  • Handle hotel/lodge reservations based on consultant requirements.
  • Distribute travel requests to agents and support Sales consultants with administrative tasks.
  • Collaborate with Sales Managers to address client travel issues.
  • Update the Concierge dashboard and provide reports to sales managers.
Requirements:
  • A National Senior Certificate/Matric.
  • 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment.
  • Proficiency in speaking and writing German.
  • Strong communication, problem-solving, and interpersonal skills.
  • Willingness to learn and work in a fast-paced environment.
  • Ability to build relationships.
  • Own car and driver's license.
  • Advantageous: Degree/Diploma in Tourism.
Benefits:
  • Medical aid.
  • Provident fund.
  • Risk benefits (death, funeral, and disability cover).
  • Lyra Employee Wellness Programme.
  • Wellness Offerings (fitness).
  • Incentivised earning model (Vubu).
  • In-House subsidised coffee shop.
  • Loyalty Card (to enjoy various discounts with numerous retail partners).
  • tBucks reward system (not replicated anywhere else in the industry).
  • Learning and development culture (It Starts with me, iLearn, learning hub).
  • Bursary Programme for staff dependants.
  • Hybrid working environment.
  • Open door policy with leadership.
  • Mentorship.


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