German Concierge Specialist
8 hours ago
We are seeking a highly skilled and experienced individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business.
Key Responsibilities:- Be the primary point of contact for international clients interested in booking tailored holidays and safaris.
- Handle hotel/lodge reservations based on consultant requirements.
- Distribute travel requests to agents and support Sales consultants with administrative tasks.
- Collaborate with Sales Managers to address client travel issues.
- Update the Concierge dashboard and provide reports to sales managers.
- A National Senior Certificate/Matric.
- 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment.
- Proficiency in speaking and writing German.
- Strong communication, problem-solving, and interpersonal skills.
- Willingness to learn and work in a fast-paced environment.
- Ability to build relationships.
- Own car and driver's license.
- Advantageous: Degree/Diploma in Tourism.
- Medical aid.
- Provident fund.
- Risk benefits (death, funeral, and disability cover).
- Lyra Employee Wellness Programme.
- Wellness Offerings (fitness).
- Incentivised earning model (Vubu).
- In-House subsidised coffee shop.
- Loyalty Card (to enjoy various discounts with numerous retail partners).
- tBucks reward system (not replicated anywhere else in the industry).
- Learning and development culture (It Starts with me, iLearn, learning hub).
- Bursary Programme for staff dependants.
- Hybrid working environment.
- Open door policy with leadership.
- Mentorship.
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