German Travel Concierge

2 months ago

Cape Town, South Africa ABC Worldwide Full time
Responsibilities
  • Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
  • Book hotel/lodge and logistic reservations, based consultant requirements
  • Responsible for travel request distribution to agents
  • Supporting Sales consultants with all administrative duties
  • Conclude on all aspects of the post confirmation of the booking
  • Enquiry warming (to be handed over to Senior Consultant)
  • Sales Quotes as first point of contact to support Senior Sales Consultant
  • Work directly with Sales Managers to resolve client travel issues
  • Customer service-related responsibilities from client and perform other office duties as assigned
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
  • Work with our rates team to resolve rates-related tasks and communicate with consultants
  • Log all required tickets relating to rates and product
  • Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
  • Ensure Concierge dashboard is updated and reporting done with sales managers


Requirements

Our ideal German Concierge Specialist will possess:
  • A National Senior Certificate/Matric
  • 2 years of experience in a Concierge or Sales Administrative Assistant role
  • The successful candidate must be based in Cape Town.
  • Fluent in speaking and writing in the German language.
  • Great communication skills
  • Willingness and drive to learn
  • Excellent problem-solving skills and the ability to think creatively and strategically.
  • Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
  • Degree/Diploma in Tourism
  • Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.

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