German Concierge Specialist

1 week ago

Cape Town, Western Cape, South Africa Rhino Africa Full time
About the Role

We are seeking a highly skilled and experienced German Concierge Specialist to join our Sales Support Team at Rhino Africa. As a key member of our team, you will be responsible for providing exceptional customer service and support to our international clientele.

Key Responsibilities
  • Act as the primary point of contact for international clients interested in booking tailor-made holidays and safaris on the continent.
  • Book hotel/lodge and logistic reservations based on consultant requirements.
  • Responsible for travel request distribution to agents.
  • Support Sales consultants with all administrative duties.
  • Conclude on all aspects of the post-confirmation of the booking.
  • Enquiry warming (to be handed over to Senior Consultant).
  • Sales Quotes as the first point of contact to support Senior Sales Consultant.
  • Work directly with Sales Managers to resolve client travel issues.
  • Customer service-related responsibilities from client and perform other office duties as assigned.
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved.
  • Work with our rates team to resolve rates-related tasks and communicate with consultants.
  • Log all required tickets relating to rates and product.
  • Ensure timely turnaround time (Sales Consultant request to be actioned within 24 hours).
  • Ensure Concierge dashboard is updated and reporting done with sales managers.
Requirements
  • A National Senior Certificate/Matric.
  • 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment.
  • Based in Cape Town.
  • Fluent in speaking and writing in the German language.
  • Great communication skills.
  • Willingness and drive to learn.
  • Excellent problem-solving skills.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Excellent interpersonal and communication skills, with the ability to build relationships.
Benefits
  • Join an award-winning team in an industry-leading company in African travel and help shape the future of our industry.
  • Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry.
  • Earn an attractive remuneration package including a competitive base salary, 4% pension fund, and 20 days of paid vacation per year.
  • Optional Health Insurance coverage with Essential Med.
  • Work under visionary leaders who encourage a family culture, open and direct communication, and honest feedback.
  • Collaborate with a diverse and talented high-performance team.
  • Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal.

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