German-speaking Travel Coordinator

2 months ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time
{"Responsibilities": "Key Responsibilities

As a German-speaking Travel Concierge at ABC Worldwide, you will be the first point of contact for international clients interested in booking tailor-made holidays and safaris on the continent.

  • Book hotel/lodge and logistic reservations based on consultant requirements.
  • Responsible for travel request distribution to agents.
  • Support Sales consultants with all administrative duties.
  • Conclude on all aspects of the post-confirmation of the booking.
  • Enquiry warming (to be handed over to Senior Consultant).
  • Sales Quotes as the first point of contact to support Senior Sales Consultant.
  • Work directly with Sales Managers to resolve client travel issues.
  • Customer service-related responsibilities from client and perform other office duties as assigned.
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved.
  • Work with our rates team to resolve rates-related tasks and communicate with consultants.
  • Log all required tickets relating to rates and product.
  • Ensure timely turnaround time (Sales Consultant request to be actioned within 24 hours).
  • Update and report on the Concierge dashboard with sales managers.
", "Requirements": "Requirements

Our ideal German Concierge Specialist will possess:

  • A National Senior Certificate/Matric.
  • 1 year of experience in a Concierge or Sales Administrative Assistant role.
  • The successful candidate must be based in Cape Town.
  • Fluent in speaking and writing in the German language.
  • Great communication skills.
  • Willingness and drive to learn.
  • Excellent problem-solving skills and the ability to think creatively and strategically.

Not essential but advantageous:

  • Degree/Diploma in Tourism.
  • Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
", "lang_code": "en-US"}

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